Business Analyst

The Business Analyst plays a critical role in transforming data into actionable insights that drive client performance and operational decision‑making within a healthcare revenue cycle environment. This role is responsible for tracking and analyzing key performance indicators (KPIs), developing dashboards and reports, and delivering clear, meaningful insights to internal stakeholders and client‑facing teams. The ideal candidate combines strong analytical skills with the ability to translate complex data into practical business recommendations.

• KPI & Performance Analytics
• Define, track, and maintain key performance indicators related to healthcare revenue cycle operations, client outcomes, and internal performance.
• Analyze trends, variances, and performance drivers to identify risks, opportunities, and improvement areas.
• Partner with operations, client relations, and leadership to ensure KPI definitions and targets align with business objectives.
• Reporting & Dashboards
• Design, build, and maintain dashboards and recurring reports for internal leadership and client facing teams.
• Ensure reporting is accurate, timely, and presented in a clear, consumable format for non technical audiences.
• Continuously improve reporting tools and visualizations to enhance usability and insight.
• Client & Operational Insights
• Provide data driven insights to support client performance reviews, operational discussions, and strategic planning.
• Translate analytical findings into clear narratives, summaries, and recommendations that inform decision making.
• Support client escalations or performance investigations through targeted analysis.
• Data & Systems Collaboration
• Leverage Salesforce CRM and related data sources to support reporting and performance analysis.
• Collaborate with technical, data, and operational teams to ensure data integrity, consistency, and reliability.
• Assist in identifying data gaps, process inefficiencies, and opportunities for automation or enhancement.
• Ad Hoc Analysis & Support
• Conduct special analyses as requested by leadership or cross functional partners.
• Support internal initiatives related to performance optimization, process improvement, and operational transparency.

• Other duties as assigned.

• Strong analytical and critical‑thinking skills with the ability to interpret complex datasets.
• Demonstrated ability to translate data into actionable insights and executive‑level summaries.
• Ability to synthesize data into clear, concise insights
• Strong written and verbal communication skills
• Critical thinking and problem‑solving ability
• Ability to collaborate across technical and non‑technical teams
• Comfort working independently and managing multiple priorities

• Must be able to interact cordially and productively with co-workers in a team environment.

• Ability to work under pressure and to prioritize.

• Must be able to proficiently read and write in English.

• Must possess effective communications skills with ability to handle difficult situations.

• Must be able to make independent judgment decisions with minimal supervision.

• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.

• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

The SSI Security-First Mindset

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degree

Bachelor’s degree in Business, Analytics, Healthcare Administration, Finance, or a related field required.

Minimum Years of Experience

Comments

3+ years

3+ years of experience in a business analyst, data analyst, or performance analytics role (healthcare or revenue cycle experience strongly preferred).

1 year

Experience working with CRM systems; Salesforce experience strongly preferred.

Proficiency in reporting and analysis tools (e.g., Excel, BI tools, dashboards).

Min/Preferred

Certification

Description

A combination of experience and advanced education may be substituted. Background checks and drug test required.

I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.

Employee's Signature

Date

__________________________________

______________________

Supervisor Signature

Date

__________________________________

______________________