Operations Manager

DAILY RESPONSIBILITIES:

• Provide overall leadership and direction for a full-service distribution operation, with a strong focus on safety, quality, efficiency, and compliance with OSHA regulations and company standards.
• Directly and indirectly supervise all branch personnel, including Customer Service, Warehouse, and Driver teams.
• Maintain accountability for branch operating expenses, including labor, equipment, facility maintenance, and operational supplies.
• Oversee overall site performance, including safety, productivity, quality, customer service, and employee morale.
• Partner with the Warehouse Supervisor to ensure inventory accuracy, organization, and efficient material flow to support optimal customer service.
• Collaborate with the Regional Sales Manager and Account Managers to resolve operational issues impacting customer service and branch performance.
• Ensure company assets, facilities, and grounds are properly maintained, secure, and compliant with safety standards.
• Prepare, reconcile, and balance daily bank deposits.
• Review and audit daily labor, shipping, and receiving reports for accuracy and operational effectiveness.
• Ensure customer needs are met consistently and in accordance with company policies and service standards.
• Address, document, and resolve customer service concerns and associate issues in a timely and professional manner.
• Ensure completion of all required daily, weekly, monthly, and quarterly operational tasks across all departments.
• Enforce compliance with company policies, procedures, and safety standards while promoting a culture of accountability and continuous improvement.
• Conduct weekly safety meetings, maintain participation, and ensure proper documentation is completed and retained.
• Assist in the development and management of site and departmental budgets.
• Develop and manage associate schedules based on operational demands and customer requirements.
• Interview, hire, onboard, and train new associates to support operational success and team development.
• Evaluate associate performance and hold team members accountable to established policies, procedures, and performance expectations.
• Lead and manage all operational aspects of the facility to ensure efficiency, consistency, and service excellence.
• Monitor operational productivity metrics daily and ensure performance goals are achieved across all shifts.
• Plan, monitor, and manage operational performance against budget objectives, including staffing levels, overtime control, and workforce planning.
• Coordinate and prioritize daily activities of team members while fostering teamwork, productivity, safety, quality, and professional development.
• Maintain branch administrative records, including payroll, safety documentation, EDL records, accident reporting, and compliance records required by federal, state, and local regulations.
• Communicate effectively with the Vice President of Operations and corporate leadership regarding operational concerns, performance, and business needs.
• Lead the branch through emergency and disaster recovery situations by minimizing downtime, maintaining operations, and reducing service disruptions.

QUALIFICATIONS:

• Minimum of seven (7) years of progressive management and leadership experience in warehousing and distribution, general management, branch/store management, and/or office management environments.
• Strong leadership, communication, and interpersonal skills with the ability to effectively train, coach, mentor, and develop associates.
• Excellent organizational, time management, and prioritization skills with the ability to successfully manage multiple tasks and competing priorities.
• Proven ability to make sound decisions, solve problems, prioritize assignments, and lead teams in a fast-paced and continuously changing business environment.
• Experience managing budgets, analyzing and interpreting profit and loss (P&L) statements, and preparing operational and management reports.
• Intermediate computer proficiency, including working knowledge of Microsoft Excel, Word, and Outlook.
• Experience using RF scanners and warehouse technology systems preferred.

PHYSICAL REQUIREMENTS:

• Physical Demands: Ability to remain seated and work at a computer for extended periods of time, as well as occasionally lift and/or move items weighing up to 50 pounds.
• Availability: Willingness and flexibility to work evenings, weekends, or holidays, as needed to support branch operations and business needs.
• Legal Requirements: Must be legally authorized to work in the country and successfully pass a background investigation.

EDUCATION and/or EXPERIENCE:

• Business Management, Warehousing Management, General Management, Office Management, and/or Customer Service Management experience required.
• BS/BA Degree or Associates Degree with Equivalent Experience is a plus, but not required.
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record in supervision of warehouse, logistics office/customer service employees including Hiring, Training, and Termination.
• Proven experience in providing high levels of customer service to internal and external customers.