Floor Service Representative

SALARY RANGE: $12.72 - $15.45 HOURLY/DOE

SUMMARY:

Provides customers with beverages, change, and basic machine upkeep, all in a prompt and timely manner.  Interacts positively with customers using grand service.

DUTIES AND RESPONSIBILITIES:

• The Floor Service Representative performs paper fills and jackpots while maintaining proper machine records and performs minor maintenance on slot machines. 
• He/she ensures proper coverage of the floor area or designated working area, providing service to all customers such as serving beverages, making change, giving information on casino & resort and slot machine payouts.  
• Help the guest make wagers and answer any questions they may have about sports betting.  As well as handling customer disputes.
• The Floor Service Representative assists in all areas of the casino and performs any other duties as assigned by the Shift Managers and/or Gaming Manager. 
• Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML Compliance.

Qualifications

PREREQUISITES:

Must be 21 years of age or older.  Must qualify for a Standing Rock Sioux Tribal Key license.  Must have 20/20 corrected vision and not be color blind. 

EDUCATION:

High school graduate or GED. 

PHYSICAL: 

Must be physically able to withstand continued walking, standing, kneeling, and lifting for periods of 8 hours or more and lift up to 15 pounds.