Description

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

Kanawha Scales & Systems, LLC is seeking a Service Coordinator to support our Pennsylvania operations, based in Pittsburgh, PA. In this role, you will be responsible for coordinating service activities, supporting field technicians, and ensuring a high level of customer service in a fast-paced environment. This position serves as a key support function for the Service Manager.

Duties & Responsibilities

Field incoming service-related phone calls and efficiently schedule technicians
Coordinate service work, preventative maintenance contracts, and call-out schedules
Provide customers with friendly, professional support
Proactively notify customers to maintain service schedules
Ensure accurate pricing and job ticket information for timely invoicing
Order parts and manage shipping and receiving activities
Maintain accurate records, including ISO documentation, vehicle maintenance, and training records
Support service operations as backup to the Service Manager

Requirements

Qualifications & Education

High School Diploma or equivalent
Proven initiative and positive attitude
Highly dependable and reliable
Ability to work overtime when required
Basic computer and software proficiency
Ability to pass a drug test and background check

Preferred Skills

Strong multitasking ability
Excellent organizational skills
Service-related or dispatch background

Position Type & Schedule

Full-time position
Monday through Friday, 8:00 a.m. – 5:00 p.m.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, and hear; use hands to finger, grasp, handle, or operate tools and equipment. The employee may occasionally be required to stand, walk, reach, balance, stoop, kneel, crouch, and lift, push, or pull objects up to 50 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Benefits & Compensation

KSS offers a competitive benefits package, including:

Medical insurance through / Highmark
FSA & HSA healthcare options
Dental and Vision insurance
Short-Term & Long-Term Disability
Basic & Voluntary Life and AD&D insurance
Critical Illness, Accident, and Hospital Indemnity plans
401(k) with 4% company match
80 hours of Paid Time Off (PTO)
Company-provided PPE

Additional Information

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Learn more about this Employer on their Career Site