Quality Technician

The Quality Inspector is responsible for inspecting temperature-controlled shipping boxes built and assembled by our Production team to ensure they meet engineering specifications, company quality standards, and the requirements of our pharmaceutical customers before release. This is a hands-on, production-floor role that plays a critical part in ensuring our packaging performs reliably for temperature-sensitive pharmaceutical shipments.  Additionally, this role will support active-side operations (14 CFR Part 21) by conducting incoming and in-process inspections, as needed.

Essential Functions & Duties

• Perform incoming, in-process and final inspections of temperature-controlled boxes assembled by the Production team, verifying dimensional, functional, and cosmetic conformance to engineering drawings, specifications, and work instructions.
• Use precision measuring tools (calipers, tape measures, gauges, etc.) to verify components and assemblies meet required tolerances.
• Verify correct components, materials, and labeling are used in accordance with the bill of materials (BOM) and applicable work instructions.
• Perform functional and performance checks as applicable (e.g., insulation integrity, latch/seal function, temperature monitoring device placement and function).
• Verification of any PCM conditioning shipments prior to shipment.
• Accurately document inspection results and maintain inspection records in the quality system.
• Identify, tag, and segregate non-conforming product; initiate non-conformance reports (NCRs) and support root cause investigation and corrective action activities.
• Communicate inspection results and quality issues clearly and promptly to Production Supervisors and the Quality Manager.
• Support first article inspections (FAI) for new products, engineering changes, or new customer programs.
• Assist with maintaining the calibration schedule and records for inspection tools and gauges.
• Support internal and customer quality audits by providing inspection records and traceability documentation.
• Perform work in accordance with the company's quality management system and applicable customer requirements for pharmaceutical packaging.
• Maintain a clean, organized, and safe inspection workstation, following 5S and safety practices.

Knowledge, Skills, & Abilities

• Ability to read and interpret engineering drawings, specifications, and work instructions.
• Working knowledge of basic inspection tools and measurement techniques (calipers, gauges, tape measures, etc.).
• Strong attention to detail and accurate documentation habits.
• Basic computer skills, including data entry into quality or ERP systems (e.g., MS Office, [ERP/QMS name]).
• Ability to work effectively and communicate clearly with the Production team, Supervisors, and Quality staff.
• Basic understanding of quality principles (root cause analysis, corrective/preventive action, 5S) preferred.
• Self-motivated, reliable, and able to work independently with minimal supervision.

Education & Experience

• High school diploma or equivalent required; Associate degree in a technical, quality, or manufacturing-related field preferred.
• 1–3 years of experience in a quality inspection role within a manufacturing or assembly environment.
• Experience in packaging, pharmaceutical, cold chain, or temperature-controlled products preferred, but not required.
• ASQ Certified Quality Inspector (CQI) or similar certification a plus.

Physical Requirements

• Ability to stand and walk on the production floor for extended periods.
• Ability to lift, carry, push, or pull up to approximately 40–50 lbs (some temperature-controlled containers are large and bulky).
• Ability to bend, reach, kneel, and climb as needed to inspect containers of varying sizes.
• Manual dexterity sufficient to handle inspection tools, small components, and documentation.
• Visual acuity sufficient to detect surface defects, read fine print/labels, and use precision measuring instruments.

Work Environment

• Manufacturing/production environment; may include exposure to noise, dust, and variable temperatures (e.g., near test chambers).
• Required to wear personal protective equipment (safety glasses, closed-toe/safety shoes, etc.) per company policy.
• Occasional overtime may be required based on production schedules and customer demand.

WHY JOIN US:

At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes personal and professional growth.  We encourage feedback, foster trust, and support a culture of inclusion where everyone’s voice matters. Be Part of a Growing Industry by joining a forward-thinking team in the rapidly expanding temperature-controlled shipping sector. Here’s what we offer to our employees:

• Competitive and Comprehensive Health Benefit Package
• Paid Time OFF (PTO) starting at 25 days plus Paid Holidays
• Employee Assistance Program
• Travel Assistance Program
• Financial Wellness Program
• Tuition Reimbursement
• Paid Parental Leave
• Referral Bonus Program
• Gym Membership Reimbursement
• Training & Development Opportunities
• International Exposure: Gain experience working with a team spread across 21 countries
• Career Growth Opportunities