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Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties.
Responsibilities:
- Greets and takes in repairs from customers at service window
- Answers incoming phone calls from customers
- Reach out to dormant customers for repairs / customer service / estimation follow ups
- Creates work orders; Writes up tags; takes pictures
- Send out and follow up on quotes and repairs
- Communicates to customers for minor, less technical repairs
- Invoice and take payment when able, for cash customers
- Compete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs
- Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound)
- Print all forms and service order tags for new repairs
- Create initial bin location and update for motors in all locations
- Spot check/cycle count inventory for motor shop
- Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees
- Provide Tech training to HR
- Filing (electronic & paper) department specific documents, as needed
- Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments
Required Qualifications:
- High School Diploma or GED
- Personal computer skills: Microsoft Office products
- 2 years customer service experience
Preferred Qualifications:
- Electrical knowledge
- Excellent verbal and written communications skills
- Prioritizations, multi-tasking and organization skills
- Good attendance history
Working Conditions:
- Exposed to dust & noise from Motor Shop
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