Service Advisor

Description

The Service Advisor will be responsible for providing exceptional customer service and maintaining high levels of customer satisfaction. The ideal candidate will manage a high volume of customer inquiries and ensure the smooth operation of the service department.

This is a great opportunity for the right candidate. Preferably Honda or Acura experience. 

Responsibilities:

• Greet customers and provide excellent customer service.
• Schedule appointments and ensure timely completion of services.
• Communicate with customers about recommended services and any issues that may arise.
• Provide accurate estimates and quotes to customers.
• Maintain a high level of knowledge about the services offered by the dealership.
• Manage customer complaints and inquiries, ensuring customer satisfaction.
• Maintain accurate and up-to-date service records.
• Work closely with the service department to ensure smooth operation.
• Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of service writing experience.
• Strong communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records.
• Proficiency with computer software, including Microsoft Office and dealership management systems.
• Valid driver's license and clean driving record.