Customer Service Representative

Description

The Client Service Representative (CSR) serves as the frontline ambassador of the Bank, delivering exceptional service while assisting customers with routine financial transactions. This role is essential to creating a positive client experience, maintaining operational accuracy, and supporting the safety and integrity of customer relationships.

CSRs are responsible for processing a variety of transactions with professionalism, accuracy, and strict adherence to Bank policies and regulatory requirements. In addition to transactional duties, CSRs actively engage with customers to understand their needs and promote appropriate products and services that support customers’ overall financial well-being.

Requirements

• Receives personal and/or business checking and savings deposits by ensuring all required deposit documentation is complete, accurate, and in proper form; issues receipts accordingly.
• Cashes checks, processes savings withdrawals, and cash advances by confirming proper authorization, documentation, and adherence to approved limits; escalates questionable items to a supervisor.
• Operates computer systems to process account activity, determine balances, and resolve routine account issues within assigned authority.
• Performs night depository duties, including logging bags, processing deposits, ordering change, issuing receipts, and returning bags to customers.
• Removes deposits from automated teller machines (ATMs) and counts and balances ATM cash in accordance with established procedures.
• Reviews customer accounts for memo postings or restrictions prior to completing transactions.
• Places holds on accounts for uncollected funds in accordance with Bank policy.
• Accepts loan and installment payments, records payments in the appropriate log, and forwards payments to the Note Department for processing.
• Balances cash drawer daily, verifies cash returned to the vault, and orders daily cash supplies as needed.
• Provides effective customer service and assists in resolving customer inquiries and issues within assigned authority.
• Travels to other branch locations to provide coverage in the absence of another Client Service Representative, as needed.
• Responds to customer telephone inquiries regarding accounts and directs callers to the appropriate supervisor or department when necessary.
• Processes change orders for customers and internal branch needs.
• Opens and closes the vault daily and assists with balancing vault currency and coin.