At Hillendale Home Care, our work begins and ends with people. We're a provider of in-home senior care, helping older adults live safely, comfortably, and with dignity in the place they love most — home. Whether you're providing hands-on care, guiding families through their options, or keeping our operations running behind the scenes, you'll be part of a company that values patience, reliability, and genuine compassion. We're growing, and we're looking for people who treat every client and every coworker the way they'd want their own family treated.

2025 and 2026 - SFGATE's Best of the Bay Area 2026 Reader's Choice Awards
2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine
2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine
2025 - Top Home Care Agency, CommunityVotes Santa Rosa
2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies
2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and we’re looking for a Staffing Manager to join our growing Monterey team!

What You’ll Be Doing:

Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability.
Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s).
Record and report client case information, including scheduling and staffing modifications, cancellations, call-outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns
Partner with the Client Care Management team to ensure constant and up-to-date communication when caregiving scheduling and services change
Track client hours of service usage in the CRM system and monitor and communicate any instances of over-usage.
Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer.
Proactively send informational correspondence to caregivers as needed.
Participate in a rotational on-call schedule to support our on-call vendor to help resolve escalated staffing issues during non-business hours.
Work cross-departmentally
Local travel up to 25% of the work week for field visits and community events.

What Hillendale Provides:

$72,000-$80,000 base salary with incentive comp
Full-time opportunity with a growing company and innovative team
Healthcare benefits
401(k) plan
Paid time off
Company holidays
Fun, collaborative work environment

Requirements

Associates Degree in general business or related field; Bachelor's Degree a plus
2+ years of experience working in the home care or health care industry
Minimum of 1 year experience scheduling customer's services; preferably direct experience scheduling Caregiver shifts
Excellent communication skills and ability to engage with our caregivers and clients
Strong attention to detail and excellent time management skills
Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail)

Hillendale Home Care is proud to be an equal opportunity employer. We make all employment decisions based on qualifications, experience, and fit for the role — never on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

We're committed to a fair, respectful, and accessible hiring process for everyone. If you need a reasonable accommodation to complete an application or participate in an interview, just let us know — we're glad to help.

Learn more about this Employer on their Career Site