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Description
The Inside Sales & Yard Associate is responsible for supporting customer sales at the counter while assisting with yard and warehouse operations. This position plays a key role in delivering excellent customer service while ensuring efficient and safe handling of lumber and building materials. The ideal candidate is customer-focused, dependable, and comfortable working in both indoor and outdoor environments.
Requirements
Sales & Customer Support
Provide excellent customer service to walk-in customers, contractors, and vendors
Assist customers with product selection and recommend appropriate building materials
Create accurate sales tickets and enter orders into the system
Handle phone and email inquiries and follow up on customer needs
Coordinate deliveries and customer pickups
Yard & Operations Support
Load and unload lumber and building materials for customers and deliveries
Pull and stage orders for pickup or delivery
Operate forklifts and other material handling equipment safely (training/certification required)
Maintain organization, cleanliness, and safety of the yard and warehouse
Assist with inventory movement, stocking, and cycle counts
Team & General Duties
Work collaboratively with sales and operations teams to ensure efficient service
Stay proactive and take initiative to support daily business needs
Follow all company safety policies and OSHA regulations
Assist in other areas of the business as needed
Requirements
Required Qualifications
High school diploma or equivalent
1–3+ years of experience in sales, retail, warehouse, or related field
Ability to lift, carry, and move heavy materials (50+ lbs; team lift as needed)
Strong customer service and communication skills
Basic computer skills and ability to learn internal systems
Ability to work independently and as part of a team
Reliable, punctual, and dependable
Preferred Qualifications
Experience in lumber, building materials, or construction industry
Forklift experience or willingness to become certified
Prior experience in a yard, warehouse, or distribution environment
Work Environment
Work is performed in a combination of retail showroom, warehouse, and outdoor lumber yard environments. This role requires working in varying weather conditions and active, hands-on participation in daily operations.
Physical Demands
Standing and walking – Frequently
Sitting – Occasionally
Handling/Gripping – Frequently
Reaching (outward/overhead) – Frequently
Bending, squatting, kneeling – Occasionally to Frequently
Lifting/Carrying – Up to 50–100 lbs (team lift when needed)
Pushing/Pulling – Occasionally
Equipment Use – Forklift and other material handling equipment
PPE – Required (steel-toe boots, gloves, and other safety gear as needed)
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