Lexus Montgomery - Service Porter

PURPOSE:

The Service Porters function is to courteously and efficiently meet and exceed customer expectations by providing assistance in the service lane reception area. He/she is responsible for moving customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintain an efficient service parking area.

ESSENTIAL DUTIES:

• Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service
• Ensure that all vehicles in the dealership are secured, locked and accounted for
• Maintain the parking lot in an organized, efficient manner
• Keep all service vehicles neat and orderly
• Move customer and dealership vehicles as directed
• Make and implement decisions regarding maintaining and cleaning vehicles
• Maintain new and used vehicles’ appearance by cleaning interior and exterior of vehicles, replenishing fluids and/or air, and replacing batteries as needed
• Operate overhead doors to assist customers and service employees
• Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer
• Inspect the vehicle for stains, debris and damage before returning the vehicle to the customer, and report any damage to management immediately
• Return the vehicle keys to the appropriate Service Advisor
• Remain in the service write-up area unless performing another task as directed
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
• Clean dealership areas (e.g., walkways and sidewalks) as needed
• Utilize all available information to ensure proper resolution of problems
• Provide prompt, efficient and quality service to the customers and dealership
• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
• Present self as positive role model by demonstrating commitment to the department, customers, dealership and company
• Listen actively to understand others completely
• Resolve all disputes and difficulties with professionalism and composure
• Prioritize work to ensure all deadlines are met
• Attend training classes as directed by management
• All other duties as assigned

QUALIFICATIONS:

• High school diploma or the equivalent
• One year experience in an automobile retail environment (preferred but not required)
• Must have valid in-state driver’s license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
• Excellent verbal and written communication skills
• Available to work 7am – 7pm Monday - Saturday
• Must be insurable
• Ability to collaborate with the public, sometimes with several customers at a time
• Ability to collaborate with other dealership personnel
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct
• Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction.