Program Manager, Medicaid Systems

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Program Manager, Medicaid Systems

Are you an experienced program leader who thrives on managing complex, large-scale technology initiatives?

Can you build strong client relationships while leading cross-functional teams to successfully deliver critical government healthcare transformation programs?

About the Role

As a Program Manager, you will provide overall leadership and management for a large-scale Medicaid technology program, serving as the chief liaison to the client for design, development, implementation, Certification, maintenance, and modification activities. In this highly visible leadership role, you will oversee Project Managers, coordinate cross-functional teams, and collaborate with Medicaid Enterprise System (MES) Module Contractors to ensure seamless integration of services across the program.

Working closely with client stakeholders and internal teams, you will support the successful execution of client plans, procedures, and protocol guides while ensuring compliance with State and Federal requirements. You will oversee program execution, contract administration, resource management, and Certification activities to ensure all phases of the program remain on schedule throughout Design, Development, and Implementation (DDI) and Certification.

This role is ideal for an experienced leader who excels at managing complex technology programs, fostering strong client partnerships, and delivering successful outcomes in a government healthcare environment.

This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.

Responsibilities
• Provide management of the project and Project Managers to ensure successful program execution.
• Serve as the chief liaison to the client for design, development, implementation, Certification, maintenance, and modification activities.
• Collaborate with Medicaid Enterprise System (MES) Module Contractors to ensure seamless integration of services.
• Support Project Managers in the effective and efficient execution of client plans, procedures, and protocol guides.
• Serve as the point of contact for the contract, including deliverables, risks, issues, decisions, and action items during Design, Development, and Implementation (DDI) and Certification.
• Coordinate project scope and management activities during DDI and Certification.
• Coordinate project scheduling and the provision of resources during DDI and Certification.
• Prepare and deliver regular status reports during DDI and Certification.
• Manage contract administration activities, including coordination of contractual deliverables and basic invoicing requirements.
• Prepare formal communications and correspondence with the client during DDI and Certification.
• Manage contract resources, including onboarding, training, and staff assignments during DDI and Certification.
• Ensure all program phases remain on schedule during DDI and Certification.
• Ensure compliance with all State and Federal requirements.
• Ensure the program follows client plans, processes, procedures, and protocol guides.
• Support PMO audits and participate in Change Advisory Board (CAB) meetings.
• Serve as key personnel throughout the life of the contract.

Requirements
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or an equivalent combination of education and experience.
• Minimum of eight (8) years of experience managing multi-supplier projects or similarly complex integration efforts.
• Minimum of four (4) years of experience supporting the Medicaid Enterprise Certification Toolkit, Outcomes-Based Certification, Streamlined Modular Certification, or other Certification efforts.
• Working knowledge of the Medicaid Transformation Initiative, Medicaid Information Technology Architecture (MITA) 3.0, and the CMS Seven Standards and Conditions.
• Project Management Professional (PMP) certification or equivalent project management certification required.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $120,000-$150,000

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.