Senior Catering & Events Service Manager

SUMMARY

The Senior Catering & Events Manager is responsible for leading the operational planning, coordination, and execution of all assigned revenue-generating events.

This role serves as the operational backbone of the Catering & Events Department, ensuring seamless event delivery through logistics management, cross-department coordination, and executional excellence.

The Senior Catering & Events Manager translates event strategy and sales vision into flawless operational execution, partnering closely with the Director of Food and Beverage, Director of Sales, Senior Club Event Manager, and Club operational departments to ensure consistency, efficiency, and high-quality member and client experiences.

ESSENTIAL FUNCTION(S):

The essential functions include, but are not limited to the following:

·         Serve as the primary operational lead for all group business sold by the Director of Sales, managing execution from turnover through post-event completion.

·         Support the Senior Club Event Manager in the execution of Club programming, seasonal events, holiday activations, and signature member experiences.

·         Translate event concepts and sales vision into detailed operational plans, timelines, and execution documents.

·         Develop and maintain Banquet Event Orders (BEOs), event diagrams, timelines, and operational worksheets to ensure accuracy and consistency.

·         Conduct internal pre-event meetings and communicate event expectations clearly across all operational departments.

·         Coordinate Food & Beverage, Culinary, Golf Operations, Facilities, Security, Housekeeping, Member Services, and all IBUs to ensure club event readiness and execution alignment.

·         Monitor and follow up on all operational deliverables to ensure deadlines are met and standards are maintained.

·         Identify operational risks, gaps, or inconsistencies and escalate concerns proactively to leadership as needed.

·         Support the operational execution of Club events while maintaining alignment with the Senior Club Event Manager’s creative direction and vision.

·         Support vendor coordination, rentals, entertainment logistics, and third-party event services as required.

·         Ensure all event documentation is complete, accurate, and maintained within departmental systems and timelines.

·         Support invoice coding, event reconciliation, and administrative accuracy related to assigned events.

·         Maintain event calendars, tracking tools, and operational scheduling systems to ensure departmental visibility and alignment.

·         Continuously evaluate and improve operational workflows to increase efficiency and reduce unnecessary complexity.

·         Develop and maintain standardized operating procedures for event execution and servicing.

·         Ensure all events reflect Bluejack National service standards, brand expectations, and hospitality excellence.

·         Foster strong collaboration across departments to ensure consistent communication and accountability in event delivery.

You will be responsible for upholding the Bluejack National Cultural Belief Statements:

• Integrity First: I am accountable to be honest and always do the right thing.
• Be Remarkable: I seek ways to be extraordinary and deliver a positive impact every day.
• Empowerment: I have the skills, resources, and authority to create memorable experiences.
• Value People: I empathize and respect others.
• Speak-Up: I seek, listen, and provide candid feedback to improve performance.
• Be Dependable: I am loyal to the team, and committed to the Bluejack mission and experience.

 MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

·         Minimum 5+ years of experience in hospitality operations, event management, catering, or club operations.

·         Strong knowledge of banquet operations, food & beverage service, and event logistics.

·         Proven ability to manage complex, multi-department events from planning through execution.

·         Strong leadership, communication, and cross-functional coordination skills.

·         Exceptional organizational and problem-solving abilities.

·         Experience working in fast-paced luxury hospitality or private club environments preferred.

·         Proficiency with event management systems and Microsoft Office Suite.

·         Ability to work evenings, weekends, and holidays as required by business needs.

 APPROXIMATE SCHEDULE AND HOURS:

• 40 hours or more, per week.  Weekdays, weekends and Holidays.

 PHYSICAL JOB REQUIREMENTS:

Lifting/Pushing/Pulling/Carrying      

·         This position requires an above average amount of physical labor such as bending, stooping, walking, reaching, and standing.

·         Should be able to lift and carry up to 25lbs.

 Bending/Kneeling     

·         This position requires an above average amount of physical labor such as bending, stooping, walking, reaching, sitting, and standing. This position requires this type of activity throughout the day.