Senior Catering & Events Service Manager

Job Title: Senior Events & Catering Manager                                            

Department: Events & Catering

Directly Reports To: Director of Food & Beverage

FLSA Status: Salary Exempt

SUMMARY of our Cultural Beliefs:

Be Dependable. 

I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First. 

I am accountable to be honest and always do the right thing.

Value People. 

I empathize and respect others.

Speak Up. 

I seek, listen and provide candid feedback to improve performance.

Empowerment. 

I have the skills, resources and authority to create memorable experiences.

Be Remarkable. 

I seek ways to be extraordinary and deliver a positive impact every day.

SUMMARY

The Senior Catering & Events Manager is responsible for leading the operational planning, coordination, and execution of all assigned revenue-generating events.

This role serves as the operational backbone of the Catering & Events Department, ensuring seamless event delivery through logistics management, cross-department coordination, and executional excellence.

The Senior Catering & Events Manager translates event strategy and sales vision into flawless operational execution, partnering closely with the Director of Food and Beverage, Director of Sales, Senior Club Event Manager, and Club operational departments to ensure consistency, efficiency, and high-quality member and client experiences.

ESSENTIAL FUNCTION(S):

The essential functions include, but are not limited to the following:

·         Serve as the primary operational lead for all group business sold by the Director of Sales, managing execution from turnover through post-event completion.

·         Support the Senior Club Event Manager in the execution of Club programming, seasonal events, holiday activations, and signature member experiences.

·         Translate event concepts and sales vision into detailed operational plans, timelines, and execution documents.

·         Develop and maintain Banquet Event Orders (BEOs), event diagrams, timelines, and operational worksheets to ensure accuracy and consistency.

·         Conduct internal pre-event meetings and communicate event expectations clearly across all operational departments.

·         Coordinate Food & Beverage, Culinary, Golf Operations, Facilities, Security, Housekeeping, Member Services, and all IBUs to ensure club event readiness and execution alignment.

·         Monitor and follow up on all operational deliverables to ensure deadlines are met and standards are maintained.

·         Identify operational risks, gaps, or inconsistencies and escalate concerns proactively to leadership as needed.

·         Support the operational execution of Club events while maintaining alignment with the Senior Club Event Manager’s creative direction and vision.

·         Support vendor coordination, rentals, entertainment logistics, and third-party event services as required.

·         Ensure all event documentation is complete, accurate, and maintained within departmental systems and timelines.

·         Support invoice coding, event reconciliation, and administrative accuracy related to assigned events.

·         Maintain event calendars, tracking tools, and operational scheduling systems to ensure departmental visibility and alignment.

·         Continuously evaluate and improve operational workflows to increase efficiency and reduce unnecessary complexity.

·         Develop and maintain standardized operating procedures for event execution and servicing.

·         Ensure all events reflect Bluejack National service standards, brand expectations, and hospitality excellence.

·         Foster strong collaboration across departments to ensure consistent communication and accountability in event delivery.

 MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

·         Minimum 5+ years of experience in hospitality operations, event management, catering, or club operations.

·         Strong knowledge of banquet operations, food & beverage service, and event logistics.

·         Proven ability to manage complex, multi-department events from planning through execution.

·         Strong leadership, communication, and cross-functional coordination skills.

·         Exceptional organizational and problem-solving abilities.

·         Experience working in fast-paced luxury hospitality or private club environments preferred.

·         Proficiency with event management systems and Microsoft Office Suite.

·         Ability to work evenings, weekends, and holidays as required by business needs.

APPROXIMATE SCHEDULE AND HOURS:

Weekdays, weekends, and Holidays, schedule flexible as business dictates.

ADDITIONAL COMPENSATION:

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation. Bluejack provides designated bonus opportunities throughout the year to recognize and reward employee contributions.

BLUEJACK APPEARANCE AND GROOMING STANDARDS:

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.

LICENSES AND CERTIFICATIONS: 

Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment.  While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine.   While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds.  Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner. 

We are an equal employment opportunity employer.

ACKNOWLEDGMENT:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.