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Customer Care Representative (10am-7pm-Monday-Friday)

Dixie Electric, Plumbing, Air and Doors
Posted 3 months ago, valid for 18 days
Location

Montgomery, AL 36142, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • The Customer Care Representative position is ideal for individuals passionate about delivering exceptional customer service and making a positive impact.
  • Candidates are required to have 1-2 years of customer service or call center experience and a high school diploma or GED.
  • The role involves handling inbound and outbound calls, scheduling service, and maintaining accurate records while delivering world-class customer service.
  • Comprehensive benefits include 401(k), medical, dental, and paid holidays, with ongoing training opportunities provided.
  • Salary details are not specified, but the position emphasizes a supportive, team-oriented culture focused on integrity and accountability.

Description

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

Why Join Our Team

  • Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
  • Paid holidays and vacation
  • Ongoing training to develop your skills and advance your career
  • Supportive, team-oriented culture built on integrity and accountability

What You’ll Do

  • Handle inbound and outbound customer calls professionally and efficiently
  • Schedule service calls and record important details accurately
  • Communicate effectively with team members and management
  • Deliver world-class customer service and meet satisfaction goals
  • Maintain accurate job notes and database records
  • Manage multiple tasks in a fast-paced environment
  • Provide timely feedback to management
  • Build productive relationships with customers and coworkers

What We’re Looking For

  • High School Diploma or GED
  • 1–2 years of customer service or call center experience
  • Strong verbal and written communication skills
  • Working knowledge of computers and software applications
  • Familiarity with business management software tools (preferred)
  • Excellent time management and organizational skills
  • Ability to stay calm under pressure and make sound decisions
  • Positive attitude and strong team player mindset

Ready to Join a Company That Values Service and Teamwork?

Apply today and start building a stable, rewarding career with our team — where your work truly makes a difference.




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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.