Orchard Road Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
Professional development opportunities

Salary: $16.50 - $18.50 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full time position. The hospital is open Monday & Friday: 8:00 AM – 6:00 PM, Tuesday – Thursday: 8:00 AM – 6:00 PM or 8:00 PM and Saturdays from 8:00 AM- 12:00 PM. Employees work five days per week, one day off and every other Saturday.

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
Perform client check-out, including payment processing, posting charges, and scheduling future appointments
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
Proficient in Microsoft Office; comfortable learning new software and workflows
Reliable, punctual, and professional; ability to work independently and as part of a team
Genuine affinity for animals and comfort working in a clinical setting

About Orchard Road Animal Hospital

At Orchard Road Animal Hospital, we’ve been proudly serving the Montgomery, IL community since 1992 with compassionate, high-quality veterinary care. As a full-service AAHA-accredited hospital, we’re committed to providing personalized and progressive care that meets the needs of every pet and their family.

Our experienced team offers a wide range of services—including preventive care, diagnostics, surgery, dentistry, and urgent care—using state-of-the-art equipment in a modern facility. We’re passionate about client education and work closely with families to ensure their pets live long, healthy, and happy lives.

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