Repair Technician

With over 138 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.

At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:

Takes personal responsibility for the quality, aesthetics, and efficiency when repairing electro-mechanical assemblies whether per written procedures and verbal instructions.  Able to troubleshoot, evaluate, test, and repair electronic and electro-mechanical assemblies to a high-quality standard.  Willingness to escalate known or suspected problems until satisfactory resolution is received.

Essential Functions/Key Responsibilities:

• The service and repair of electronic and electro-mechanical assemblies based on written procedures and and/or technician’s knowledge.
• Evaluation of customer parts to determine repairs required to refurbish parts to Burroughs’ standard.
• Implement and test repair of customer parts.
• Consistent, superior work quality with limited supervision required.
• Time management.
• Assist with continuing process and quality improvement in all jobs.
• Accurate input of information required by the Repair System.
• Maintenance of personal workstation and any other workstation used in the course of completing a Work Order for repair or assembly.
• Willingness to provide assistance in Shop as required.
  
  

Knowledge, Skills and Abilities:

• Good verbal communication skills.
• Fast ability to understand the product and differing customer requirements.
• Strong electronic schematic and mechanical drawing reading skills.
• Electronic and mechanical measurement instrument skills. (DMM, oscilloscope, calipers, micrometer, indicator).
• Good computer software skills. (Word, Excel, Access, PowerPoint, etc.
• Knowledge of mechanisms and how they function (e.g., belts, rollers, gears, pulleys)
• Strong knowledge of electronic circuits and devices (e.g., components, semiconductors, ICs, sensors, motors, solenoids).
• Strong PCB soldering skills, including surface mount soldering.
  
  

Education and Experience:

• Associate's degree in Electronics (or equivalent).
• At least 3-years’ experience working in a production/repair setting.

Physical Requirements and Working Conditions:

• While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and to climb or balance. The employee is occasionally required to walk; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear.
• The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.