Pengate Handling Systems is a full-service provider of material handling equipment and solutions, helping businesses move, store, and manage products more efficiently. We design, build, and install conveyors, automation systems, and custom storage solutions tailored to each client’s operational needs. Our projects improve workflow, boost productivity, and enhance safety, delivering real, measurable results. With expertise across industries, we combine engineering know-how with hands-on experience to create systems that solve complex challenges and keep businesses running smoothly.

We’re looking for a Technical Training Manager to lead and develop a high-impact training organization supporting our field service technicians across Toyota Material Handling and Raymond product lines.

In this role, you’ll manage a team of 5–8 training professionals and oversee the development, delivery, and continuous improvement of technical training programs supporting 350+ technicians.

Key Responsibilities

Lead, develop, and manage a team of 5–8 training professionals, including hiring, onboarding, coaching, and performance management
Design, develop, and deliver comprehensive technical training programs including classroom instruction, hands-on training, virtual learning, and e-learning modules
Build structured training paths for field service technicians from onboarding through advanced skill development
Partner with Operations Leaders to identify skill gaps and align training initiatives with business needs and performance goals
Oversee ongoing updates to training materials to reflect changes in equipment, technology, safety standards, and industry best practices
Manage and support technical training delivery for 350+ field service technicians across multiple regions
Coordinate external customer training programs, including scheduling, quoting, billing coordination, logistics, and documentation
Collaborate with Subject Matter Experts (SMEs), engineering, and operations teams to ensure technical accuracy and relevance of all training content
Develop and maintain standardized training documentation, certification tracking, and compliance records
Ensure all training programs meet internal standards and external regulatory requirements
Monitor and evaluate training effectiveness using feedback, performance metrics, and field performance outcomes
Continuously improve training content, delivery methods, and learning experiences based on data and industry trends
Stay current with emerging technologies, equipment updates, and industry innovations impacting field operations
Act as a technical mentor and escalation resource for field service technicians and supervisors
Support troubleshooting initiatives by helping translate field issues into training opportunities
Foster a culture of continuous learning, accountability, and professional development within the technician workforce
Lead training initiatives tied to safety, quality, productivity, and customer satisfaction
Support onboarding strategy for new hires to accelerate time-to-productivity in the field
Participate in cross-functional projects related to workforce development, process improvement, and operational excellence
Communicate regularly with leadership, operations, and field teams to ensure alignment on training priorities
Perform additional responsibilities as assigned to support business needs

Required Skills & Abilities

Strong leadership and team management skills
Excellent verbal and written communication skills
Strong problem-solving and analytical ability
High level of organization and time management skills
Ability to manage multiple priorities in a fast-paced environment
Strong relationship management and collaboration skills across departments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with CRM or learning/training management systems (preferred)
Strong understanding of adult learning principles and instructional design
Ability to translate technical concepts into clear, teachable content

Education & Experience

Bachelor’s degree in Education, Training & Development, Organizational Development, or related field preferred
5+ years of experience in technical training, field service training, or related industry
Proven leadership experience managing teams (5+ direct reports preferred)
Strong electro-mechanical or industrial equipment background required
Experience designing and delivering technical or vocational training programs

Why Join Us?

Opportunity to build and enhance procurement processes at a strategic level
High visibility role with cross-functional impact
Collaborative and fast-paced work environment
Ability to influence business decisions and drive measurable value

Company Benefits

Comprehensive medical, dental, and vision insurance
401(k) plan with company match
Paid time off and company holidays
Opportunities for professional development and training
Supportive and collaborative work environment

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com

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