Patient Access Representative

ACCOUNTABLE FOR: Registers all patients and processes all patient records after discharge in an orderly and organized manner in accordance with all State and Federal laws.   Maintains a professional relationship with all Department Managers and Medical Staff.

GENERAL PURPOSE AND ESSENTIAL FUNCTIONS:

The Registration Clerk operates under the direction of the Registration Supervisor.  Performs all duties required of the department and cooperates with the Medical and Hospital staff according to the standards of the department. 

Administrative Duties: Assists CEO and Administrative Staff with duties and projects as assigned and represents the Administration department in a positive manner.

Confidentiality: Maintains confidentiality of all records and issues in Administrative office.

Clerical: Receives visitors, answers phone, and makes appointments in a courteous manner.

Registration: Performs all duties related to the registration of all patients; receipt and recording of all payments for patient accounts; answer phone at switchboard; responsible for petty cash box; responsible for meal ticket box.  

Records: Processes all patient records for charge entry, organizes records for billing and coding.   

REQUIREMENTS:

Education/Training/Experience: High school diploma or GED equivalent required.  2 year of successful experience in related field preferred.

Interpersonal Skills: Relates cooperatively and constructively with all patients, guests, families, physicians, peers, and all healthcare members as well as anyone that JHS’ employees interact with while performing their daily duties.

Essential Physical Requirements: Moderate to high amount of walking, standing, sitting, reaching, pulling, pushing, stooping, and kneeling.  Minimal lifting requirements of twenty-five (25) pounds.

Verbal and/or Written Communication Skills: Must be able to read, write and speak the English language.

Essential Mental Requirements: Knowledgeable and competent to perform essential functions.   Must be able to deal with a variety of personalities with whom the employer comes into contact with, both pleasant and irate.  Must demonstrate excellent judgment in resolving operations, and patient care issues within the department.

Essential Technical/Motor Skills: Moderate eye-hand coordination.  Keyboarding skills preferred. 

Essential Sensory Requirements: Ability to visually and audibly perform all essential functions.

Exposure to Hazards: Minimal exposure to infectious diseases, blood, and body fluids.

Other: Assume responsibility for professional growth and expertise, as well as continuing education.

Performance:

1. Must meet minimum requirements of the performance standards outlined in the criteria based evaluation form.  Competency package includes evaluation, resume, and job description.
2. Must meet minimum physical requirements as outlined in this job description.
3. Must meet educational and experience requirements as outlined in this job description.