Job Title: Location Manager

Reports to: Market Leader
Location:
Employment Type: Full-Time, Exempt

Position Summary

The Location Manager is responsible for overseeing the daily operations of the funeral home while providing professional funeral directing services to families. This position ensures both administrative excellence and compassionate client care, combining leadership, compliance, and hands-on service.

Key Responsibilities

Managerial Duties

Oversee day-to-day operations of the funeral home, ensuring high standards of care, cleanliness, and professionalism
Supervise and support staff, including funeral assistants, administrative personnel, and part-time help in partnership with Office Manager if applicable
Coordinate scheduling for services, removals, embalmings, cremations, and viewings
Maintain compliance with state and federal regulations, OSHA, and industry best practices
Monitor and manage inventory, ordering supplies and materials as needed
Maintain funeral home licensure, facility records, and OSHA documentation
Collaborate with regional leadership to meet performance, budget, and customer service goals

Funeral Director Duties

Meet with families to make funeral and cremation arrangements, guiding them with empathy and professionalism
Prepare and file necessary paperwork, including death certificates, permits, and authorizations
Coordinate with cemeteries, clergy, and other service providers to ensure seamless service delivery
Direct and attend services, ensuring all aspects run smoothly and respectfully
Embalm, dress, casket, and prepare decedents for viewing, if licensed and as needed
Provide aftercare and support to families, including follow-up communications

Qualifications

Current Funeral Director license in the state where duties are performed
Minimum of 3–5 years of experience in funeral service, with at least 1 year in a leadership or management role
Valid driver’s license with clean driving record
Knowledge of applicable state and federal laws governing funeral service
Ability to work evenings, weekends, and be on-call as needed

Key Competencies

Compassionate and professional communication with grieving families
Strong leadership, time management, and organizational skills
Detail-oriented with ability to manage multiple services and staff schedules
Comfortable using funeral service software and Microsoft Office Suite
Ability to lift 75+ pounds and work in varied environmental conditions

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