SPS Systems Specialist I-ll

Provides technology and departmental support for processes and procedures and makes recommendations concerning Business Development Solutions (BDS) owned areas of Contractor Driver Administration and Settlement (CDAS).

Essential Functions

• Assists with contracted service provider agreements and the associated processes and procedures within the department, giving direction and guidance to other departments on both the agreement and system related concerns or issues.
• Maintains BDS systems, databases and programs. This includes ensuring all templates are accurate and up-to-date.
• Supports BDS department technology projects, system updates, enhancements and implementations from inception to completion; acts as the liaison with Information Technology department to ensure system compliance.
• Develops and documents epics and features through stakeholder and system impact analysis for CDAS and department systems related to contracted service providers; completes Portfolio Program Management (PPMs) to support business needs.
• Participates in the development, documentation, implementation and communication of system test plans to ensure completion and understanding of procedure, process, or system changes.
• Runs, analyzes, and distributes queries, reports, and updates to senior management, including officers, on projects within the defined scope of responsibility.
• Provides strategic recommendations concerning IT systems planning, future business/operation concepts, development of systems, training, and/or implementation.
• Resolves and/or escalates procedural help tickets as appropriate; follows up on outstanding issues to ensure resolution within appropriate timeframes.
• Develops presentations, technical guides and communication materials to employees, management and/or contracted service providers to assist implementation and ongoing support of new or changing systems, processes and/or procedures.
• Perform other duties as assigned.

The preferred location for this hybrid position is Pittsburgh, PA. However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx location several times per week.

Minimum Education

Bachelor’s degree in Business Administration, Information Technology (IT) or related field required or equivalent.

Minimum Experience

Two (2) years’ experience required in business administration, database administration, queries, process/systems engineering or related area required.

Knowledge, Skills, and Abilities

• Strong Microsoft Office knowledge and skills especially Excel and web-based applications required.

• Knowledge of database systems such as PeopleSoft /CDAS required.

• Demonstrated customer service skills and follow-through in resolving issues and/or questions .

• Excellent interpersonal skills.

• Strong time management, organizational verbal and written communication skills.

• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.

• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.

• Ability to act as a knowledge resource to other employees.

Job Conditions

Some travel may be required.

Preferred Qualifications:

Pay Transparency: USA: $22.11/hr - $9,298.33/mo, CO: $22.11/hr - $8,910.90/mo, CA: $23.34/hr - $7,554.89/mo, NJ: $23.34/hr - $7,361.18/mo, ME, OH & VT: $23.34/hr - $7,748.61/mo, MN: $23.34/hr - $8,523.47/mo, IL & NV: $23.34/hr - $8,910.90/mo, MD, NY, VA & WA: $23.34/hr -

Pay: $9,298.33/mo, MA: $24.57/hr - $9,298.33/mo, RI: $27.03/hr - $8,523.47/mo, CT: $27.03/hr - $8,910.90/mo, DC & HI: $28.25/hr - $8,910.90/mo, NYC: $28.25/hr - $9,298.33/mo

Additional Details:

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)