Supervisor, Patient Registration

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description:

Job Summary

Responsible for overseeing the daily operations of patient access and registration to ensure accuracy, efficiency, and a positive patient experience. This role provides frontline leadership for staff performing scheduling and insurance verification, while ensuring compliance with established policies, payer requirements, and regulatory standards. The Supervisor serves as a key resource for staff and patients, assisting with workflow coordination, issue resolution, and continuous improvement efforts

Essential Functions

• Supervise patient registration staff to ensure consistent, accurate, and timely completion of registration and access functions.

• Provide coaching, training, and daily guidance to staff to promote professional growth and accountability.

• Monitor staff productivity, quality, and adherence to departmental performance standards and key performance indicators (KPIs).

• Assist in resolving escalated patient registration or financial clearance issues, including insurance coverage and authorization concerns.

• Ensure compliance with regulatory standards, payer requirements, and organizational policies in all registration activities.

• Prepare and review reports on staff performance and registration activities to identify areas for improvement.

• Support initiatives to enhance patient satisfaction and improve service delivery.

• Collaborate with clinical and revenue cycle teams to ensure smooth handoffs and efficient workflows.

• Participate in departmental meetings, workgroups, and projects to support patient access and organizational objectives.

• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent

Experience Requirement: 0-4 years of related/progressive experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).

D. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time).

F. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Occasional < 10%.

G. Repetitive motion: 4. Regular (> 50% of the time) (typing, data entry, scanning).

H. Working at heights above 4 feet: 1. Never.

I. Working in confined spaces: 1. Never.

J. Risk of injuries from use of equipment on the job: 1. Rare.

K. Job-related travel: 1. Never to 2. Occasional.

L. Loud noises: 2. Occasional (< 10% of the time).

M. Temperature extremes: 1. Never.

N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time).

O. Radiation: 2. Occasional (< 10% of the time).

P. Burns: 1. Never.

Q. Cuts/Punctures: 1. Never to 2. Occasional

R. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%).

S. Recombinant DNA or viral vectors: 1. Never.

T. Combative/violent people: 3. Intermittent (10%–50%).

U. Animal handling (including carcasses): 1. Never.

V. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.

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