HR Contact Center Representative

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description:

Job Summary

Serves as the first point of contact for employees, managers, and external partners seeking assistance with HR-related inquiries. Responsible for providing accurate, timely, and professional responses across a wide range of HR topics, including payroll, benefits, policies, leave, and general HR processes. Ensures a positive employee experience by resolving inquiries efficiently or escalating issues to the appropriate HR specialists or teams as needed.

Essential Functions

• Responds promptly and professionally to HR-related inquiries received through multiple channels, including phone, email, case management systems, and other forms of communication.

• Provides guidance and support on HR policies, programs, and procedures to employees and managers guided by general instructions and practices.

• Documents and tracks all employee interactions in the HR case management system to ensure accuracy and compliance.

• Escalates complex or sensitive issues to the appropriate human resources area, professional or supervisor.

• Assists with processing employee transactions such as onboarding, job changes, benefits enrollment, or leave administration.

• Maintains confidentiality of sensitive employee data and adhere to all privacy and compliance standards.

• Supports maintaining and updating HR knowledge base content by identifying gaps, submitting corrections, and ensuring consistency.

• Supports continuous improvement by identifying trends in employee inquiries and recommending process or policy enhancements.

• Participates in team meetings, training, and development activities to stay current on HR practices and organizational updates.

• Performs other duties as assigned.

Education Requirement: High school diploma.

Experience Requirement: 2+ years of experience in training coordination, leadership development, learning and development, or HR support

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never

C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)

E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)

G. Repetitive motion:3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet:1. Never

I. Working in confined spaces:1. Never

J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)

K. Job-related travel:2. Occasional (< 10% of the time)

L. Loud noises:1. Never

M. Temperature extremes:1. Never

N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)

O. Radiation:1. Never

P. Burns:1. Never

Q. Cuts/Punctures:2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)

S. Recombinant DNA or viral vectors:1. Never

T. Combative/violent people:1. Never

U. Animal handling (including carcasses):1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

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