Service Manager

About Company:

At MORGAN CITY TOYOTA, we're not just selling cars; we're building a team that's as passionate about service as we are about vehicles.

As a new and growing, truly customer-centric business, we pride ourselves on offering competitive prices and exceptional service to our customers.

For our employees, this means a dynamic and supportive environment where hard work is recognized, growth is encouraged, and fun is a key ingredient in our daily operations.

We believe that when our team is happy and thriving, they naturally deliver the outstanding experiences our customers have come to expect,

making Morgan City Toyota and the Buddy Automotive Group a rewarding place to achieve your career goals.

About the Role:

The Service Manager plays a pivotal role in overseeing the efficient operation of the Service department, ensuring that all maintenance and repair activities meet the highest standards of quality and customer satisfaction. This position is responsible for managing both the technical and administrative aspects of service delivery, including preventive maintenance programs and line maintenance operations. The Service Manager leads a team of technicians and support staff, fostering a collaborative environment that prioritizes safety, accuracy, and timely completion of work. They serve as the primary point of contact for customer interactions, addressing concerns and ensuring a positive service experience and customer retention. Ultimately, the role aims to enhance operational efficiency, maintain compliance with industry standards, and drive continuous improvement within our fast-paced, high-volume service department.

Minimum Qualifications:

• High school diploma or equivalent required; technical or vocational training in automotive repair or related field preferred.
• Minimum 10 years progressive experience in a service management role within automotive repair, maintenance, or a related industry.
• Proven knowledge of preventive and line maintenance procedures.
• Strong customer service skills with experience managing customer interactions and satisfaction.
• Familiarity with electrical troubleshooting.

Preferred Qualifications:

• Associate or Bachelor’s degree in Automotive Technology, Business Management, or a related field.
• NADA training with knowledge of NADA benchmarks and fixed operations best practices.
• Certifications such as ASE (Automotive Service Excellence Master or Service Manager) or equivalent technical credentials.
• Experience with service department software and inventory management systems, specifically Reynolds & Reynolds, CDK.
• Demonstrated leadership experience in managing teams within a service or repair environment.
• Knowledge of industry safety standards and regulatory compliance.

Responsibilities:

• Manage daily operations of the service department, including scheduling, workflow coordination, and resource allocation.
• Oversee maintenance and ensure all facilities and equipment are maintained to operational standards.
• Implement and monitor preventive maintenance programs to minimize downtime and extend equipment life.
• Supervise and support electrical troubleshooting teams to ensure high-quality automotive repair and line maintenance.
• Maintain strong customer relationships by addressing inquiries, resolving issues promptly, and ensuring overall customer satisfaction.
• Coordinate with other departments to streamline service processes and improve communication.
• Ensure compliance with safety regulations and company policies across all service activities.
• Prepare reports on service department performance, including productivity, customer feedback, and maintenance outcomes.

Skills:

• The required skills are integral to the daily functions of the Service Manager, as they coordinate building maintenance and preventive maintenance to ensure operational reliability.
• Expertise in automotive repair and electrical troubleshooting enables effective supervision of technical teams and quality control of repair work.
• Customer interaction and satisfaction skills are essential for managing client relationships and resolving service issues promptly, fostering trust and repeat business.
• Knowledge of operations and line maintenance supports comprehensive oversight of all service activities, ensuring seamless workflow and adherence to standards.
• Preferred skills such as leadership, technical certifications, and familiarity with management software enhance the ability to optimize department performance and implement continuous improvements.