IT Project Manager/Systems Administrator

JOB SUMMARY

The IT Project Manager / Systems Administrator is an experienced, organized, and technically capable IT professional joining our team in a hybrid role: part IT project manager, part junior systems administrator. You'll own the coordination and delivery of IT initiatives across the organization while working hands-on in our enterprise environment alongside senior team members.

This role is a fit for someone with a few jobs into their career who has built solid systems administration fundamentals. Likely in a junior system admin or MSP role who is ready to broaden their scope. You'll take ownership of the IT project portfolio, mature our documentation and process practices, and continue to sharpen your technical depth across a full Microsoft enterprise stack. The role has exposure to security, compliance, infrastructure, and data, with a clear path to grow into senior systems responsibilities over time. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    IT Project & Program Management (approx. 50%)

•     Own IT projects end-to-end: scope, timelines, stakeholder communication, risk tracking, and delivery.

•     Maintain the IT project portfolio, backlog, and roadmap. Keep status visible to leadership and business stakeholders.

•     Lead IT documentation practices: standard operating procedures, system inventories, vendor records, and knowledge base content.

•     Drive IT compliance activities, including evidence collection, policy documentation, and audit preparation.

•     Manage vendor and licensing relationships, including renewals, quotes, and procurement coordination.

•     Facilitate IT meetings, track action items, and keep initiatives from stalling.

•    Systems Administration (approx. 50%)

•      Administer Microsoft 365 (Exchange Online, SharePoint, Teams), Entra ID, and Active Directory: user lifecycle, group and license management, access reviews, and policy configuration.

•     Support endpoint management, including device deployment, patching, and Intune/Defender operations.

•     Support networking operations on Cisco Meraki: troubleshooting, change management, and documentation.

•     Monitor and maintain backup operations; assist with infrastructure health checks and routine maintenance.

•     Cross-train with senior team members on infrastructure, security, and cloud systems; the role is structured with meaningful runway to take on deeper technical ownership.

REQUIREMENTS

•    A bachelor's degree in a related field like computer science or information systems. 

•    3–9 years of progressive experience in IT support, systems administration, or a closely related role. 

•    Demonstrated ability to run projects and drive initiatives to completion without heavy supervision.

•    Strong organizational and documentation instincts; you leave environments more legible than you found them.

•    Clear written and verbal communication. Comfortable presenting to leadership and translating between technical and non-technical audiences.

•    Hands-on administration experience with Microsoft 365 Entra, and Active Directory

•    Solid troubleshooting skills across Windows endpoints, common business applications, and basic networking.

TECHNICAL COMPETENCIES

•    Prior experience at a Managed Service Provider (MSP).

•    Exposure to regulatory or security frameworks such as CMMC, NIST 800-171, SOC 2, or ISO 27001.

•    Working knowledge of any of the following: Entra ID / Conditional Access, Exchange Online, SharePoint administration, Intune, Cisco Meraki, Azure, Veeam or similar backup platforms.

•    Scripting experience (PowerShell preferred; Python a plus).

•    Experience with formal change management practices.

•    Experience in regulated or manufacturing environments.

•    Relevant certifications (CompTIA, Microsoft MS-900/AZ-900/MS-102, ITIL Foundation, PMP/CAPM, etc.).

CORE COMPETENCIES

•    Business Acumen: Awareness and knowledge of and insight into the organization’s vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations.

•    Change: Knowledge of and ability to align the organization’s people and culture with changes in business strategy, organizational structure, technology and business processes.

•    Communication: Successful communication involves five components. Verbal communication refers to your ability to speak clearly and concisely. Nonverbal communication includes the capacity to project positive body language and facial expressions.  Written communication refers to your skillfulness in composing text messages, reports, and other types of documents. Visual communication involves your ability to relay information using pictures and other visual aids. Active listening should also be considered a key communication soft skill because it helps you listen to and actually hear what others say. You need to be able to listen to understand how to best communicate with someone.

•    Strategic Thinking: Understands business issues and opportunities and translates or aligns them to a vision, strategy and plans to chart a course of action.

•    Teamwork: Collaborate with others to achieve common goals. Build strong, positive working relationships with supervisor and team members/coworkers. Exercise the ability to compromise and be adaptable. 

•    Problem-Solving / Critical Thinking: Ability to balance the needs of different people in a solution to a problem. Able to meet the needs of different constituents in the solution of a problem. Able to solve problems with multiple criteria that need to be met. Identifies and assesses all potential responses to a problem. 

•    Integrity / Work Ethic: Deal with Conflict Properly. Report Unethical Behavior. Be upfront about your short comings. Be willing to do hard work. Take accountability for your actions. Be a team player. Respect others. Don’t abuse your power. Keep morale up.

•    Interpersonal Skills: Interpersonal competencies help you interact, communicate, and collaborate with others effectively. Typical examples of interpersonal skills include empathy, active listening, and emotional intelligence

PHYSICAL REQUIREMENTS

•    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

•    While performing the duties of this job, the employee is regularly required to talk or hear. 

•    The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  

•    The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. 

•    The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. 

•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

•    Sedentary work that primarily involves sitting/standing