Customer Service Agent

Description

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company’s reputation for high-quality service.

The duties performed in this position require technical knowledge of Browning, Winchester, and FN firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes and sales meetings.

ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING:

1.  Learn and maintain updated technical knowledge of Browning, Winchester, and FN firearms including outdoor- style products.

2.  Provide information and instructions about these products to customers.

3. Make product and service suggestions to meet the customer’s specific needs.

4. Ensure all service calls from customers result in returned phone calls, follow through, and resolving issues.

5. Adapt and use new technologies as needed.

6. Learn all Browning, Winchester, and FN products in order to process customer questions and sales orders.

7. Attend consumer/dealer shows as needed.

8. Perform other duties as assigned.

Requirements

EDUCATION/EXPERIENCE:

· A high school diploma or equivalent. 

· 1-3 years customer service experience.

· Experienced MS Office Suites user plus Oracle database knowledge is useful.

· Hunting and/or shooting experience.

· Tactical, military, or related experience is a plus.

About Browning:

Browning, a leading manufacturer of sporting firearms, hunting accessories, apparel and other related sporting goods, is located in Mountain Green, Utah. Located just 40 miles NE of Salt Lake City, Browning is accessible from all areas of the Wasatch Front. It's scenic beauty and serenity creates an ideal work setting. Looking out the office windows presents a picturesque view of the Rocky Mountains with snow-capped peaks, and surrounding beauty.

Applicants should be philosophically aligned with the brand, its products, markets and mission of Browning and its affiliate companies. Browning offers an excellent wage and benefits package. A few unique benefits include use of rifle and trap and skeet ranges, and a free meal each day provided by an on-site cafeteria! And, of course, a special employee discount on all Browning, Winchester, and FN products. The Northern Utah area is a family-friendly environment and offers tremendous opportunities for outdoor recreation, education and cultural enrichment. Browning is an Equal Opportunity Employer.