Customer Service Business Partner

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

As a Customer Service Business Partner based in Morristown, NJ, you will play a critical role in delivering exceptional service and ensuring seamless order management for our customers.

Acting as a trusted partner, you will collaborate across functions including supply chain, logistics, and commercial teams to drive operational excellence and customer satisfaction.

This is an exciting opportunity to contribute to Arxada’s growth while building strong relationships and continuously improving processes in a dynamic and collaborative environment.

Essential Job Functions:

• Act as the primary Customer Service contact for customers and internal stakeholders.

• Manage customer orders from entry through delivery and inviocing.

• Coordinate with Commercial, Supply Chain, Logistics, and Operations teams to ensure on-time delivery.

• Resolve customer inquiries, order issues, and delivery concerns in a timely manner.

• Monitor order performance and proactively address potential risks or delays.

• Maintain accurate order and customer data in SAP.

• Build strong customer relationships and deliver a high level of service.

• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Qualifications & Experience:

• Bachelor’s degree preferred in Logistics, Supply Chain, Business Administration, or a related field.

• Minimum of 5+ years of experience in Customer Service, Logistics, or Supply Chain, including at least 1 year in Order Management.

• Experience managing the full order-to-cash or order fulfillment process in a manufacturing, chemical, or industrial environment preferred.

• Strong SAP experience and proficiency with Microsoft Office applications, particularly Excel.

• Fluent in English with excellent communication and interpersonal skills.

• Demonstrated ability to build effective relationships with customers and collaborate across multiple business functions.

• Strong communication, problem-solving, and stakeholder management skills.

• Ability to proactively identify issues, manage competing priorities, and drive timely resolution of customer and supply chain challenges.

Compensation & Benefits:

The expected salary range for this role is $55,000 to $71,000, but specific employee compensation may vary depending on factors including experience, education, training, licensure, certification, location and other job-related, non-discriminatory factors permitted by law.
This role is also eligible to earn a short-term incentive bonus and the following benefits: 401(k) plan, medical, dental, vision, life, and disability insurance, paid time off, paid holidays and paid sick leave.

Arxada has world class offering in two distinct areas:

• Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

• Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.