Summary:

Responsible for overseeing on-site operations and monitoring location performance related to financial assistance programs and patient volumes. Tracks and analyzes call center dashboards to ensure key performance metrics are achieved. Provides financial assistance services to patients and their families, including guidance on Medicaid/Charity Care eligibility and program requirements. Assists applicants with completing required documentation, understanding eligibility criteria, and navigating Medicaid/Charity Care guidelines. Collects payments from patients and third-party payers to support the timely recovery of outstanding accounts receivable and ensure compliance with organizational policies and procedures.

Principal Accountabilities:
•    Run reports to monitor departmental performance.
•    Conducts staff meetings, 1:1s with team members regularly.
•    Attends meetings related to the department.
•    Monitors the call center dashboard.
•    Takes inbound calls and makes out bound follow-up calls.
•    Reviews calls for accuracy and customer service expectations.
•    Obtains and documents patient demographic/financial information.
•    Screens patient for NJ Medicaid/Charity Care programs and completes the application for submission to the State/County.
•    Follows up with patient or family members to complete the NJ Medicaid/Charity Care application.
•    Processes incoming mail received from patients.
•    Completes presumptive eligibility (PE) for eligible patients.
•    Verifies insurance eligibility when applicable. Inform patients of payment options and financial assistance opportunities.
•    Collects deposits for Self-Pay patients when applicable.
•    Advocates for patients by negotiating payment arrangements.
•    Prepares payment estimates based on treatment plans and insurance information such as deductibles, co-pay, etc.
•    Handles complex issues and problems and refers only the most complex issues to higher-level staff.
•    Provides leadership, coaching, and/or mentoring to a subordinate group.
•    Performs other related duties as assigned.
•    Assist with other locations as needed.

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

Atlantic Health Morristown Medical Center, Morristown, NJ
Atlantic Health Overlook Medical Center, Summit, NJ
Atlantic Health Newton Medical Center, Newton, NJ
Atlantic Health Chilton Medical Center, Pompton Plains, NJ
Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
Atlantic Health Goryeb Children's Hospital, Morristown, NJ
Atlantic Health CentraState Healthcare System, Freehold, NJ
Atlantic Medical Group
Atlantic Visiting Nurse
Atlantic Mobile Health
Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For."
Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026.
Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran

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Lead Financial Assistance, Full Time, Days, 9am-5pm, Financial Counseling, Morristown,NJ