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Responsibilities include but are not limited to:
- Document business, functional, and non-functional requirements for current and future state.
- Create mapping documents and data flow diagrams in relation to projects.
- Assess the impact of changes on existing organization and business processes and ensure all interdependencies are identified.
- Work with Operations production team to develop project acceptance criteria and test scripts.
- Works with Dep Ops Leads to develop and execute test scripts and ensures a smooth transition from implementation to production. Ensures that Deposit Operations (Dep Ops) requirements are documented and incorporated into project deliverables.
- Manage day-to-day project requirements including ensuring steady progress on own deliverables, following up on open items and facilitating coordination with other departments when necessary.
- Assist in creating a culture of continuous improvement and business process excellence.
- Maintain strong, mutually respectful working relationships with internal business partners and external vendors / contractors, while working on complex programs that aim to transform many of the bank's core processing systems.
- Assist management in the capture, analysis and presentation of data to support business decisions.
- Collaborate with members of the Central PMO to drive requirements and keep progress on track for multiple work streams within a complex business transformation program.
Qualifications
Required Skills:
- Hands-on experience with payment workflow integrations, banking APIs, Real-Time Payments (RTP) platforms -- e.g., Zelle/ The Clearing House RTP/ FedNow.
- Strong understanding of payment processing, settlements, ACH, Wire, and ISO 20022 messaging formats.
- Knowledge of fraud monitoring, compliance, or risk mitigation in payments.
- Ability to work with cross-platform teams and excellent communication and stakeholder management skills.
- Familiarity with Agile/Scrum methodologies and experience with tools like JIRA, Confluence, Visio, or Lucid chart.
- Ability to exercise initiative, problem identification, problem solving and independent decision making.
- Demonstrates excellent thinking (analytical and critical) skills and communication (verbal and written) skills.
- Skilled in MS Office suite including Outlook, Teams, Word, PowerPoint and Excel.
- Must be able to thrive under pressure, multi-task and manage competing priorities.
Required Experience:
- Bachelor's Degree in Business, Engineering, Finance, Accounting or related field, and a minimum of 5 years' experience as a business or process analyst in banking or fintech.
Preferred Experience:
- Previous payments software (example: FIS, Fiserv, Finastra, Finzly, Volante products) implementation experience. Previous experience in the use of Lucid Chart/ Visio to document process flows and in automation testing (Example: API testing through Postman).
- PMP or Six Sigma Certification.
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