Director of Client Services

Description

About the Role:

Peritia is seeking a driven, relationship-focused sales leader to build and expand business across the San Francisco Bay Area, serving emerging and established biotech, pharma, and medical device clients. This role operates as a true revenue driver, with direct accountability for pipeline generation, new business development, and long-term account growth.

This role will define and execute territory strategy, cultivate high-value client relationships, and build a book of business from the ground up. The role requires a proven hunter who can identify opportunities, open doors, and close deals in a complex, relationship-driven environment.

Scope & Operating Context:

Reports to: Senior Sales Leadership

Territory: West Coast 

Client base: Emerging and established biotech, pharma, and medical device companies

Market: Complex, relationship-driven B2B services environment with consultative sales cycles and multi-stakeholder buying groups

 Key Responsibilities: Territory Strategy & Business Development

• Define and execute a focused territory strategy aligned to revenue goals.
• Build and manage a robust pipeline, proactively advancing opportunities through the sales cycle with urgency and discipline.
• Identify and prioritize top prospects within the territory, maintaining a targeted list of key accounts.
• Develop and execute tailored sales strategies that drive meaningful account growth across both emerging and established biotech companies.

Client Relationship Management

• Own client relationships end-to-end, ensuring satisfaction through responsive communication and a deep understanding of each client's needs.
• Cultivate long-term relationships with key decision-makers and maintain strong visibility within target accounts.

Industry Presence & Market Intelligence

• Actively participate in and contribute to life sciences industry organizations, conferences, and events to build visibility and generate opportunities.
• Continuously deepen knowledge of clinical development trends, the competitive landscape, and client programs to better position Peritia.

Requirements

 Qualifications:

• 5+ years of experience in life sciences services sales. You know this space, have built relationships from the ground up, and have the track record to prove it.
• Deep experience working with both emerging and established biotech companies, with an understanding of how their needs and buying behaviors differ.
• Strong familiarity with the life sciences services landscape — consulting, CRO, or other professional services experience preferred.
• Proven hunter mentality: you've built a book of business from scratch and know how to open doors, not just maintain them.

Skills & Attributes:

• Exceptional relationship-building skills with the ability to earn trust at the senior stakeholder level.
• Strong interpersonal, negotiation, and organizational skills.
• Self-starter who sets ambitious goals and has the discipline and drive to hit them consistently.
• Comfortable navigating complex organizations and multi-stakeholder buying processes.

Success Metrics:

• Consistent      pipeline growth and new business generation within the territory
• Conversion of top      prospects into active accounts
• Retention and      expansion of existing client relationships
• Active presence      and engagement within the San Francisco life sciences community

Working Style & Culture:

• High accountability, results-oriented environment.
• Entrepreneurial,      build-from-scratch mindset.
• Emphasis on ownership, initiative, and long-term relationship building.

Location & Travel:

• Travel required for client meetings, conferences, and industry events.

Peritia provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.