Pet Aftercare Client Services Representative

Responsibilities

• Serve as the primary point of contact for pet families and veterinary hospitals via phone, email, and in-person interactions

• Offer genuine empathy and understanding to grieving pet owners, ensuring they feel supported and cared for during their difficult time

• Provide clear and accurate information about the cremation process, service timelines, and available memorial products

• Schedule and confirm appointments for witness cremations, viewings, and memorial services

• Support families through the viewing process by answering questions and providing compassionate care

• Keep clients and veterinary partners informed on pet status, special orders, and memorial products from start to finish

• Enter and retrieve information from the company database accurately and as needed

• Maintain detailed records of each pet's cremation process, including client preferences, special requests, and chain of custody documentation

• Handle billing, invoicing, and client data with accuracy and confidentiality

• Address and resolve client concerns in a timely and professional manner, ensuring consistent and reliable support.

• Regularly seek client feedback and thoughtfully incorporate suggestions to enhance service quality over time.

• Maintain a clean, organized, and welcoming workspace

• Other duties as assigned

Required Skills & Experience

• High School Diploma or Associate's Degree (preferred)

• Compassionate, professional demeanor with the ability to support grieving families with patience and care

• Strong customer service, communication, and phone skills

• Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable with database entry

• Detail-oriented and organized, with the ability to manage multiple priorities calmly

Preferred Skills

• Experience in a pet-related field, aftercare industry, or customer-facing service role

• Bilingual (English/Spanish)

• Passion for animals — animal lovers encouraged to apply!

Benefits

• 401(k) with company match

• Medical, dental, vision, and life insurance (available after 60 days for full-time employees)

• Paid time off

• Company-provided apparel and PPE

• Opportunities for advancement and leadership development

• Inclusive and supportive work environment

• Employee assistance resources

Work Environment & Physical Requirements

• Work performed primarily in an office setting, with client-facing interactions at two locations

• Prolonged periods of sitting or standing depending on task

• Occasional contact with deceased pets as part of normal job duties

• Ability to lift up to 50 pounds consistently

• Use of personal protective equipment (gloves, gowns, masks, etc.) as required

EEO Statement

Pet Meadow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other protected characteristic as outlined by applicable federal, state, or local laws.

Employment Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employment with Anima Care – North America is on an at-will basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

How to Apply

If you're passionate about helping others and want to make a meaningful impact in the pet aftercare industry, we encourage you to apply. Please submit your resume.