Grocery Staff

Job DetailsJob Location: Moscow Food Co-op Downtown - Moscow, ID 83843Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $15.00 - $16.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: RetailGrocery Staff / Grocery Stocker Join Our Grocery Team! The Moscow Food Co-op is looking for dependable, hardworking, and customer-focused team members to join our Grocery Department! If you enjoy staying active, working with a team, and creating a welcoming experience for customers every day, we’d love to hear from you. At the Co-op, customer service is our top priority. Grocery Staff play an important role in creating a friendly, helpful, and well-stocked shopping experience for every customer who walks through our doors.   What You’ll Do: Deliver outstanding customer service by greeting customers, answering questions, and helping shoppers find products Create a welcoming and positive shopping environment Stock shelves, coolers, and displays throughout the store Rotate and face products to keep shelves full, fresh, and organized Assist with receiving deliveries and organizing backstock Build and maintain attractive displays and end caps Keep the sales floor, storage areas, and backroom clean and safe Monitor product freshness and remove damaged or expired items Work collaboratively with coworkers across departments Assist with inventory counts and department projects Follow food safety and workplace safety procedures This is a fast-paced, physical position that keeps you moving throughout your shift. What We’re Looking For: We’re looking for someone who is: Excellent customer service skills are a must for this position. Friendly, approachable, and genuinely enjoys helping people Comfortable interacting with customers throughout their shift Reliable with strong attendance and punctuality Motivated and able to work independently Comfortable working in a fast-paced environment Organized and detail-oriented Able to prioritize tasks and stay productive Willing to learn about natural foods and Co-op products Able to lift up to 50 lbs and stand for extended periods Retail, grocery, stocking, warehouse, or customer service experience is helpful, but we are happy to train the right candidate.   Why Work at the Moscow Food Co-op? We're a community-minded workplace that values teamwork, inclusion, and employee well-being.  Employee Perks & Benefits All employees receive: 20% store discount Participation in our 401(k) plan Employee Profit Sharing Full-time employees receive additional benefits: Paid Time Off (PTO) Medical, Dental, and Vision Insurance Short-term Disability Insurance Accident and Hospital Insurance Telemedicine and Mental Health Services Part-time employees working 20+ hours/week also receive: Dental Insurance Short-term Disability Insurance Accident and Hospital Insurance Telemedicine and Mental Health Services   Schedule & Availability Full-time and/or part-time opportunities may be available Evening and weekend availability required Early morning stocking shifts may be required Flexible scheduling within department needs Must be available to work during holidays and university breaks   Grocery Staff / Grocery Stocker Department: Grocery Reports To: Grocery Manager Status: Hourly, Non-Exempt Position Summary The Grocery Staff position is responsible for creating an excellent customer experience while ensuring the Grocery Department is clean, organized, fully stocked, and visually appealing. Grocery Staff work as part of a fast-paced team to maintain product availability, assist customers, support department operations, and help create a welcoming shopping environment throughout the store. Customer service is a key part of this role. Grocery Staff are expected to provide friendly, knowledgeable, and helpful service to every customer while maintaining productivity and attention to detail.   Essential Duties & Responsibilities Customer Service Provide exceptional customer service to all customers and coworkers Greet customers promptly and offer assistance throughout the store Help customers locate products and answer questions Offer product suggestions and share knowledge about Co-op products when appropriate Address customer concerns professionally and involve supervisors when needed Support the Co-op’s commitment to hospitality and community engagement Stocking & Product Management Stock shelves, coolers, displays, and backstock efficiently and accurately Rotate product to ensure freshness and proper date management Maintain organized, abundant, and visually appealing shelves and displays Prioritize out-of-stock items and maintain product availability Assist with receiving deliveries and organizing storage areas Communicate product shortages, damages, or delivery issues to supervisors Merchandising & Store Appearance Maintain clean, organized, and fully faced shelves throughout the department Build and maintain displays, end caps, and promotional areas Ensure signage and pricing are accurate and properly placed Support department presentation standards throughout the day Cleaning & Safety Maintain cleanliness in retail, storage, and backroom areas Sweep, mop, dust, and clean as needed throughout shifts Promptly clean spills and remove trash and recycling Follow food safety and workplace safety procedures Maintain a safe environment for customers and coworkers Teamwork & Communication Work cooperatively with coworkers across all departments Communicate professionally and respectfully with staff and customers Attend department meetings, trainings, and store inventories as required Assist with training new staff when appropriate Follow direction from department leadership and Managers on Duty   Co-op-Wide Employee Standards Customer Service & Communication Provide excellent customer service by creating a friendly, welcoming, and helpful experience for every customer. Remain approachable, attentive, and professional while assisting customers, coworkers, and vendors. Communicate effectively with supervisors and team members regarding customer concerns, product issues, and operational needs. Offer product suggestions and respond to questions with professionalism, patience, and respect for diverse customer needs and perspectives. Maintain a positive, solutions-oriented attitude and continuously build product and operational knowledge. Teamwork & Professionalism Work cooperatively with all departments to support a respectful, inclusive, and team-oriented workplace culture. Demonstrate flexibility by assisting in other areas of the store, including cashier backup and cross-department support as needed. Follow the direction of the Manager on Duty (MOD) and contribute to department and store-wide initiatives. Assist with staff training and participate in Co-op meetings, inventories, and required training. Operations & Accountability Maintain excellent attendance, punctuality, and scheduling flexibility, including arriving on time and following break and time-off policies. Follow established opening, closing, safety, and operational procedures. Maintain accurate use of scheduling and timekeeping systems and assist with shift coverage when needed. Ensure a safe, organized, and professional environment for customers and staff through attention to detail and follow-through.  Qualifications  Required Qualifications Excellent customer service and communication skills Ability to work in a fast-paced environment while maintaining attention to detail Strong organizational and time management skills Ability to prioritize tasks and work independently Positive attitude and willingness to work as part of a team Ability to lift up to 50 lbs regularly Ability to stand, bend, and move for extended periods of time Reliable attendance and punctuality Ability to complete required food safety and Co-op trainings Preferred Qualifications Commitment to the mission and goals of the Moscow Food Co-op. High school diploma or equivalent; grocery, retail, warehouse, stocking, or customer service experience preferred Knowledge of natural, organic, and specialty foods Experience working in a team-oriented environment Motivated, energetic, outgoing, self-directed, positive, adaptable team player. Highly motivated with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees; able to work on a team or independently. Basic computer and math skills. Reliable, dependable, organized and able to handle multiple demands. Regular, predictable attendance; including weekend, evening, and holiday work required. Willingness and ability to meet the changing requirements of the job. Physical Requirements Remain in a stationary standing or sitting position for long periods of time. Must be able to move about the store and surrounding co-op properties. Ascend/Descend ladders and stairs. Lift and/or move up to 50 pounds; Push/pull hand cart, racks up to 200 pounds. Frequent kneeling, stooping, squatting, bending, reaching (overhead/front/side/back). Ability to tolerate varying temperatures. Ability to stand for long periods and to work in close quarters with other people.