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Client Ambassador Strategist
Bring Your Hospitality Heart to Veterinary Care
At Veterinary United, we believe exceptional care doesn’t start in the exam room—it begins the moment a client walks through our doors. With 20+ veterinary clinics across Michigan, we’re on a mission to reimagine the client experience in veterinary medicine—and we’re looking for a hospitality-driven leader to help us do just that.
If you’ve built your career in hotels, hospitality, or guest services—and have a passion for creating warm, seamless experiences—this could be your next great opportunity.
What You’ll Do
As our Client Ambassador Strategist, you’ll use your hospitality and service expertise to lead, develop, and elevate front-desk teams (Client Ambassadors) across our clinics. You’ll ensure each location offers a consistently welcoming, inclusive, and professional experience that makes clients feel seen, supported, and cared for—just like they would at a great hotel or resort.
You’ll be responsible for:
Designing and delivering engaging onboarding and training programs for Client Ambassadors
Conducting on-site visits to coach and empower front-desk teams
Collaborating with clinic leaders to foster service-focused team culture
Improving systems and workflows that impact the client journey
Acting as a communication bridge between the front desk and our home office
Leading service initiatives focused on communication, empathy, and hospitality excellence
Using platforms like Basecamp to stay organized and connected across clinics
Who You Are
You’re a hospitality leader who believes service is an experience—not a transaction. You’re energized by people, passionate about coaching others, and driven to bring warmth, clarity, and professionalism to every interaction.
We’re looking for someone with:
A background in hotels, resorts, or hospitality leadership (strongly preferred)
Experience training or supervising guest service/front-desk teams
A natural ability to lead with empathy, confidence, and presence
Strong organizational and communication skills
A collaborative mindset and love for team culture
Curiosity about veterinary medicine (no clinical experience required—we’ll teach you!)
What We Offer
Competitive base salary
Paid time off
Monthly healthcare stipend
Optional dental and vision plans
Planet Fitness membership
401(k) with match after one year
A fun, mission-driven team that values culture and kindness
The chance to truly shape what client care looks like in veterinary medicine
Hospitality meets healing.
If you’ve ever dreamed of using your guest service background to make a real difference—this is your moment. Join us in redefining veterinary care by creating meaningful, human-centered experiences from the front desk and beyond.
Apply now and help us lead with heart.
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