Housekeeping Manager- HILTON GARDEN INN -Mt. Laurel NJ

About the Housekeeping Manager Position

Our company is seeking a hardworking, service-oriented Housekeeper to join our team. Whether working to tidy up the lobby or turning over a guest room, our ideal candidate will work quickly and efficiently to ensure a clean environment for all of our clients.

If you’re energetic with a knack for cleanliness and customer service, we’d love for you to apply!

Overtime Control & Daily Practices

Daily Time & Staffing Practices

• Review group timecards daily (start of shift and end of shift)
• Watch for early clock-ins and late clock-outs; address immediately
• Monitor staff approaching 32–35 hours midweek and adjust assignments
• Ensure staff are clocking in/out only when actively working

Scheduling & Coverage

• Adjust daily room assignments to balance workloads and avoid unnecessary OT
• Use available staff with lower hours before assigning overtime
• Coordinate coverage plans for known call-outs, vacations, or LOAs
• Escalate staffing gaps early when coverage cannot be absorbed without OT

Call-Out & Attendance Management

• Document all call-outs daily
• Distinguish between:
  • Legitimate sick time
  • Excessive or patterned call-outs
• Address repeated call-outs through coaching and corrective action as appropriate
• Avoid defaulting to OT as the first coverage option

End-of-Day Controls

• Ensure all rooms and public areas are completed before authorizing OT
• Confirm no unauthorized OT is worked
• Review exceptions and correct timecards daily, not at payroll

Communication & Escalation

• Notify HR and Operations immediately when OT is unavoidable
• Communicate vacancy and LOA impacts that are driving OT
• Participate in weekly OT and staffing review discussions

Manager Accountability

• Overtime must be intentional, approved, and documented
• Managers are accountable for timecard accuracy and daily monitoring
• Consistent enforcement of timekeeping expectations is required

What Success Looks Like

• OT is limited to unavoidable operational needs
• Fewer payroll surprises
• Balanced workloads across staff
• Improved morale by reducing forced extra hours

Housekeeping Manager Requirements

• High school diploma or GED preferred
• Previous experience working as a Housekeeper preferred
• Able to work efficiently both independently and in a team
• Able to lift at least 25 pounds
• Excellent time management skills
• Great customer service skills