Area Chief of Staff

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care). The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team in their assigned hospitals. Responsibilities include serving as a champion for quality, performing hospital visits and quality audits, developing and managing associate veterinarians, recruiting and onboarding new veterinarians, delivering on veterinary quality KPIs, developing leadership talent, driving doctor engagement and retention, managing medical equipment, ensuring regulatory compliance, and participating in veterinary organizations. The role requires leadership, conflict management, customer focus, team building, communication skills, and the ability to multi-task, solve problems, and maintain integrity and flexibility. Special working conditions include the ability to work more than 40 hours per week, including weekends and evenings, and exposure to pets and medical hazards. Candidates must have a Doctor of Veterinary Medicine degree, a veterinary license or eligibility, and 3 years of experience in small animal medicine and surgery practice.