Assistant Branch Manager

Cypress Bank, SSB

Location: Mt. Pleasant - South
Status: Full Time
FLSA Status: Non-exempt
EEO Category: Administrative Support
Reports to: Chief Operating Officer
Revised: 07/15/2026

Job Description

About the Role

Cypress Bank's culture supports customers in achieving their financial goals and dreams. The Assistant Branch Manager plays a key role in delivering exceptional customer service and supporting the daily operations of the branch, assisting with loans, new accounts, and managing the teller line. Working closely with the Branch Manager, the Assistant Branch Manager helps drive branch performance, build strong customer relationships, and maintain efficient branch operations in a community-focused banking environment.

Job Duties:

Meet and greet customers with top tier customer service.
Ensure the appearance of the premises and bank personnel are neat, organized, and in accordance with bank policy.
Oversee branch operations including but not limited to balancing the vault, TCRs and ATMs, ordering money, maintaining Safe Deposit Boxes, and adhering to Bank policy and procedures.
Oversee Tellers and CSRs including hiring, scheduling, timecards, surprise cash counts, and assigning duties to maximize office efficiency.
Approve teller transactions, including holds, in accordance with Bank policy.
Assist in a teller station when necessary.
Oversee daily teller balancing and assist in locating outages.
Open new accounts and revise existing accounts: checking, savings and certificates of deposit (including IRAs) while following the Bank's Customer Identification Program procedures.
Assist customers with online banking needs including initial set up and troubleshooting.
Oversee proper dual control of the night depository and processing the contents therein.
Manage deposit account relationship and cross-sell the Bank's services and products.
Manage the overdraft notification process for the branch market.
Research and verify account information for customer inquiries, quote products and rates.
Assist customers with check orders, debit cards, including disputes, safe deposit box services, and wires.
Accept and process loan applications including credit checks, funding, scanning, and indexing.
Procure information necessary to complete loan package and documentation requirements, (i.e., financial statements, tax returns, appraisals, lien searches, collateral verification)
Identify and prepare documentation for new loans and renewals.
Prepare payoff quotes and forward to lenders and/or client.
Prepare board reports for Senior Officers and other loan related reports for lenders on a periodic basis.
Participate in initial and periodic job-specific training pertaining to requirements under the Bank Secrecy Act and other industry regulations.
Complete routine reviews of branch operations reports.
Other duties as assigned.

About You

Qualifications & Skills:

Ability to lead by example and motivate personnel while fostering a positive, customer-focused team environment.
Excellent verbal and written communication skills that build trust and maintain strong relationships with customers, coworkers, and the community.
Professional appearance and a positive disposition.
Proficient in Microsoft Office including Outlook, Word, and Excel.
Ability to lift up to 25lbs.

Education, Experience & Licenses:

High School diploma or equivalent preferred; college degree a plus.
Three to five years of banking experience in a retail environment.
Understanding of responsibilities under the Bank Secrecy Act.

Work Location: Cypress Bank, SSB at 1312 S. Jefferson Ave. Mt. Pleasant, TX 75455

Schedule: Monday–Thursday from 8:30am–5:00pm and Fridays from 8:30am–5:30pm with a 1–hour lunch break is standard; however, different hours may be required occasionally depending on the needs of the branch.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee must be able to lift up to 25 pounds.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

Compensation & Benefits: Starting salary is dependent upon and may vary according to relevant experience and/or qualifications. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a retirement savings plan, including 401(k), long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer paid vacation and sick time and paid holidays. Vacation and Sick accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our Employee Policy.

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Cypress Bank, SSB does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

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