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Description
ESSENTIAL DUTIES & RESPONSIBILITIES
- Communicate and exude SweatHouz Brand principles in everything you do.
- Sell memberships alongside the Studio Manager and your team to achieve studio specific goals.
- Provide high-level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
- Guest Experience and Retention: We strive to create a studio experience that will excite people about their first time and encourage their continued loyalty.
- Help train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
- Maintain the SweatHouz distinct culture and community.
- Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
- Develop awesome partnerships in your community to develop awareness
- Cleaning off the sauna suites and laundry of towels after every session
- Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
- Exhibit leadership by mentoring sales associates to provide high level customer service and perform all assigned duties
- Responsible for supporting all studio-level purchasing, receiving, and supply inventory.
BENEFITS
- Paid trainingÂ
- Medical/Dental/Vision
- Friendly atmosphereÂ
- Room for growth Â
- Free SweatHouz membershipÂ
Requirements
QUALIFICATIONS AND SKILLS
- College Degree
- At least 1 year prior management experience, preferably in a spa, salon, or health + fitness facility.
- 3-5 years membership sales and customer service experience is required.
- Strong leadership experience (coaching, developing, or mentoring individuals with examples of success stories is a huge plus)
- A LOVE for customer service (making people happy!)
- Experience with MindBody or a similar CRM / POS is a plus.
- Strong communication skills — must be able to set clear expectations and give/receive feedback clearly and effectively.
- Must be highly organized with the ability to prioritize multiple tasks in the moment.
- Important to possess a passion for the SweatHouz brand.
- Able to work a non-traditional schedule.
- A chance to work in a truly team-oriented and supportive environment.
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