Front Desk Agent

Description

Job description:

Courtyard by Marriott Charleston Mt. Pleasant is actively seeking a hands-on person that is willing to work together as a team to go above and beyond to take care of our guests.

Primary Role:

To provide courteous Front Desk service according to the brand standards and the company’s policies and procedures to increase customer satisfaction.

Responsibilities:

• Demonstrates      going above and beyond within reason to meet or exceed customer      expectations
• Provides      quality service to the customer by anticipating guests’ needs, responding      to their requests promptly, efficiently, and courteously during check-in,      check-out, and throughout the guests’ stay
• Responds      to customer requests for information about the hotel
• Responds      to guests’ issues and/or concerns following Marriott’s Service Training
• Completes      all necessary training in a timely manner
• Communicates      special services requested by the guest to all appropriate departments
• Stays      current with developments in the hotel by reviewing the communication log      for each shift; updates log for next shift
• Minimizes      loss of revenue by following all credit and inventory control procedures
• Ensures      all guests present a form of payment and identification upon check-in
• Monitors      guests’ accounts to ensure hotel credit limits and verifies accuracy of      registration information
• Verifies      all information on reservations check-in, name, address method of payment,      etc.
• Identifies      and records special billing instructions
• Completes      shift closings accurately
• Follows      hotel policies regarding the use of cash banks, drop/deposit logs, etc
• Assists      with any other admin needs or requests set by a manager
• Reports      any issues or concerns to immediate manager and/or General Manager

JOB SETTING AND PHYSICAL DEMANDS:

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read, and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

EOE

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

REQUIREMENTS:

• Competent      computer skills including knowledge of Microsoft Word and Excel
• Experience      using hotel reservation system such as FOSSE
• Organization      skills and attention to detail
• Friendly      and customer service oriented
• Good      interpersonal and problem-solving skills
• Ability      to work weekends, weekdays, nights, and holidays
• 1st,      2nd, Mid-shift flexibility is preferred