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- Answer incoming calls, emails, and texts and transfer or respond appropriately in a timely manner
- Maintain on-time opening and closing of office daily
- Maintain an accurate inventory count
- Order supplies and equipment as needed
- Generate a weekly schedule for Housekeepers, Lead EHIs and EHIs
- Create daily task assignments for Housekeepers, Lead EHIs, and EHIs
- Adjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as needed
- Assist in the gathering and preparation of materials needed for Housekeepers, Lead EHIs, and EHIs
- Assist with billing/invoicing related to contract cleaners
- Complete data entry into online systems accurately
- Be trained as a backup for ICI related payroll
- Input and monitor completion of daily tasks
- Dispatch all housekeeping requests appropriately
- Assist with the supervision of all employees in the ICI department by maintaining communications with all ICI staff working in the field
- Work closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure exceptional guest satisfaction
- Work closely and cross-train with Laundry to ensure exceptional guest satisfaction
- Input IFI work orders in a timely manner to resolve maintenance issues prior to guest arrival
- Help develop Quality Assurance Standards for the ICI department in accordance with VRHP standards
- Communicate pertinent information to the ICI team (changes in policy/procedure, IR events, etc.)
- Work cooperatively with all Company employees in developing Company Equipment Standards
- Provide general property services information for guests as needed
- Resolve guest issues promptly with great care and effectiveness
- Assist with the development and implementation of policies and procedures
- Perform or coordinate all administrative duties such as filing, photocopying, typing, etc.
- Other tasks as assigned by supervisor
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