Referral Coordinator

POSITION SUMMARY

The Referral Coordinator is responsible for managing and coordinating appointments requested by Desert Sage Health Centers’ staff to ensure continued continuity of patient care in a timely and professional manner. The Referral Coordinator also maintains positive relationships with clinical staff, physicians, patients and their families, and the general public.

PRIMARY DUTIES AND RESPONSIBILITES

• Assist with tracking, monitoring, and follow-up on referrals to internal and external providers per DSHC’s policies and standard work.

• Maintains all referral coordinator buckets based on DSHC’s policies and standard work. This includes: patient cases with requests from care teams and external partners, referral orders , referral follow-ups, prior authorization requests, phone messages, and processing incoming documents.

• Process urgent in-house Medical Records Requests for patients as needed following proper procedures.

• Complete all prior authorizations initiated by referrals requested by the patient's Primary Care Provider.

• Make DSHC services available, either directly or by referral, to cooperating agencies by providing education to patients and families on services available in the clinic and in the community.

• Maintain strict confidentiality on all patient information gained in the DSHC practice setting of this position. Treat all patients with dignity and compassion without creating barriers.

• Retrieve patient’s medical information from IHDE, EPIC, or appropriate record sharing platforms and referral providers when available.

• Participate in staff huddles, meetings, conferences, and case management activities.

• Assists patients in the completion of the 340B and Medication Assistance Programs by adhering to program requirements and verifies that all patient information remains up to date to reduce financial barriers.

• Maintain the After-Hours Call Log alongside medical providers and contract after-hours call partners. a) Ensure the log is being notated b) Check patient cases for follow-up per providers instructions c) Retrieve discharge summaries if needed

• Assists care teams with receiving incoming calls from community agencies.

• Participates in making recommendations regarding policies and procedures, goals, projects, and priorities in accordance with The Desert Sage Way.

• Perform all other duties as assigned and necessary for the proper operation of the health center

• Assists with interpretation (as assigned) and travels to DSHC sites as needed/assigned.

• Employee knows DSHC’s 5 core values and demonstrates the specific valued behaviors on a daily basis.