Senior Field Service Representative - Moffet FAF, Mountain View California

Job Title: Senior Field Service Representative - Moffet FAF, Mountain View, California

Working Pattern: Onsite

Working location: Mountain View, CA

Relocation assistance is available if appropriate

Why Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you’ll have the opportunity to create world-class power and propulsion solutions, pushing your problem-solving and ingenuity, to deliver real impact that puts safety first.

You’ll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And it’s your chance to really shine and contribute to one of the world’s most recognized brands and a beacon for engineering excellence.

Position Summary:

As an AE2100 D3 Field Service Representative for Rolls-Royce, you will play a key role supporting the United States Air Force C-130J propulsion system.  This is an exciting opportunity as you’ll liaise with the customer, being a subject matter expert on technical issues which also includes supporting site visits, engine operation, maintenance, safety briefs field training, accident investigations and in-flight test evaluations.

You will provide stellar support to the Customer by establishing and maintaining a close liaison with relevant sections of the Customer’s organization, Rolls-Royce Customer Support, Engineering and Program Management.

What you will be doing:

Here you’ll have the opportunity to work on the following:

• Provide assistance on technical issues to include written communication, phone calls and electronic media relating to aircraft engine operations, Rolls-Royce and Customer databases, diagnostic software (if available), maintenance, repairs, troubleshooting and logistics support.
• Reviewing engineering changes with regards to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations.
• Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities.
• Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
• Providing technical support during conferences and program reviews at the request of Rolls-Royce and/or the Customer.
• Occasional travel on short notice domestically or internationally (up to 75%), in support of campaigns, AOG situations and/or Customer requests.

Basic Requirements:

• An Associate’s degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• A Bachelor’s degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• A Master`s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR;
• In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role
• In order to be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship.

Preferred:

• Prior military experience
• FAA Airframe & Powerplant License
• C-130J and/or V-22 aircraft experience
• AE series engine maintenance

Mental & Physical Requirements:

• Ability to lift up to 50 lbs. unaided

Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It’s a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you’re driven to grow, to learn, and to make a lasting difference, this is where you belong.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. 

Infinite Potential

Closing date:  August 28, 2026

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Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.