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Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Top skills: Atlassian Suite; Agile, Building Dashboards
Schedule: Fully onsite
Summary
This role is for a highly skilled Technical Program Manager who will drive organizational efficiency by automating manual repetitive processes and administering core Atlassian tools. You will use data-driven insights and advanced scripting to optimize workflows and present high-impact solutions to leadership.
Key Responsibilities
• JIRA Administration: Configure and maintain JIRA instances, including managing workflows, custom fields, permission schemes, and user roles.
• Advanced Scripting: Develop and maintain complex automation logic and custom transitions using Groovy scripts (via ScriptRunner or similar) and Java.
• Dashboard & Reporting: Develop and maintain dashboards, filters, and reports for various levels of the organization (team, program, portfolio) to provide stakeholders with actionable insights into project and program health, including capacity and utilization.
• Strategic Solutioning: Partner with leadership to identify automation opportunities, present technical strategies, and demonstrate ROI to align with business objectives.
• Agile Tooling & Best Practices: Serve as a subject matter expert for agile methodologies and ensure the Atlassian tools align with and enforce best practices across the organization.
• Process Optimization: Continuously audit existing workflows to identify gaps and implement automated fixes that reduce manual effort and human error.
• Stakeholder Training: Provide documentation and training to both technical and non-technical teams on utilizing JIRA and automation tools effectively.
• Resource & Capacity Planning: Deploy and configure capacity planning tools, such as Jira Advanced Roadmaps to support resource management.
• Manage Workload: Track and visualize team capacity, availability, and workload distribution to prevent resource overallocation or underutilization.
• Forecast Needs: Use the tools to forecast future resource requirements and plan for upcoming initiatives, releases, and projects.
Qualifications
• Experience: Bachelor’s degree with 10+ years of experience. Proven experience as a JAVA, Python, Groovy Scripts, Jira/Atlassian Administrator in a corporate environment, including practical experience with Agile. Experience leveraging AI and automation tools to eliminate repetitive tasks, improve efficiency, and free up our teams for more strategic work.
• Technical Skills:
o In-depth knowledge of Jira configuration, including custom workflows, fields, screens, and permissions.
o Use languages like Python, Java, and C# to write the scripts and programs that power automation.
o Experience in Easy BI, analytical & visualization tools.
o Experience working with AI tools
• Agile Knowledge: Strong understanding of agile principles and frameworks, such as Scrum and Kanban. Experience with scaled agile methodologies is highly desirable.
• Analytical Skills: Ability to build complex dashboards and reports that translate data into meaningful insights for various audiences, specifically regarding resource allocation and utilization.
• Communication: Excellent communication and interpersonal skills, with the ability to provide training and support to users with varying technical backgrounds.
• Problem-Solving: The ability to identify bottlenecks and find solutions to complex problems.
• Certifications: Atlassian certifications (e.g., ACP-JA, ACP-JSM) are a plus.
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