Deduction Associate

Job DetailsLevel: EntryJob Location: Corporate Office - Mount Pleasant, PA 15666Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalDeduction Specialist Job Type: Full-time Schedule: Monday–Friday, 8:00 AM–5:00 PM Work Location: 100% On-site DeLallo is seeking a detail-oriented and analytical Deduction Specialist to join our team. This position supports our Sales and Accounts Receivable teams by reviewing, researching, reconciling, and resolving customer deductions taken from payments. The ideal candidate will have strong attention to detail, excellent follow-through, solid communication skills, and the ability to work with numbers, customer accounts, and internal teams in a fast-paced business environment. Position Summary The Deduction Specialist is responsible for reviewing customer deductions to determine whether they are valid, accurate, and taken in accordance with agreed-upon terms. This role requires researching deductions, obtaining supporting documentation, working with internal departments, and helping ensure deductions are either properly credited or contested and collected when invalid. This is a great opportunity for someone with business, accounting, accounts receivable, customer service, or analytical experience who enjoys problem-solving, research, and working with cross-functional teams. Responsibilities Review customer deductions within assigned accounts and determine whether deductions are valid or should be contested Research deduction details and obtain supporting documentation through vendor portals or other sources Validate that deductions are taken according to agreed-upon terms and confirm that amounts are accurate Work to recover invalid deductions and ensure repayment when appropriate Ensure valid deductions are credited and posted accurately Partner with Accounts Receivable to identify deductions and assist with proper deduction posting Provide deduction management support to the Sales Team Work closely with National and Local Sales Representatives, Internal Sales Support, and the Vice President of Sales Communicate with internal departments including Transportation, Accounts Payable, General Accounting, Sales, and Customer Service Conduct account research and analysis to resolve outstanding deduction issues Interact with customers as needed to resolve deduction questions and outstanding balances Utilize company software programs and customer portals Maintain confidentiality of customer, financial, and company information Meet deadlines and manage multiple deduction items in a timely and accurate manner QualificationsQualifications High school diploma or equivalent required Bachelor’s degree in Business, Accounting, Finance, or a related field is a plus 1–3 years of previous business, accounting, accounts receivable, deduction, billing, or customer account experience is a plus Strong Microsoft Office skills, especially Excel and Word Ability to work with accounting systems, spreadsheets, vendor portals, and company software programs Strong analytical, problem-solving, and decision-making skills High attention to detail and accuracy Ability to research, investigate, and follow through on outstanding issues Strong customer service and negotiation skills Professional written and verbal communication skills Ability to manage multiple priorities and meet deadlines Ability to work well under pressure in a fast-paced, changing environment Strong sense of urgency and accountability Ability to protect confidential company and customer information