Service Coordinator

Candidates with experience Dispatching Reactive Service Technicians are preferred

The Service Coordinator position requires exceptional attention to detail, concern for the accuracy of work, and a strong commitment to tasks being completed on time. The Service Coordinator effectively coordinate’s with multiple team members and outside organizations on various tasks, such as scheduling, expense management, communication, and timesheet/invoice approval.

Our Service Coordinator maintains service technician's daily schedules and dispatches technicians as service calls are completed. They also schedule return trips with customers when parts are in and maintain customer's database with current information. They communicate clear and concise information to department managers, employees, and customers, including keeping customers appraised as to company schedule and requested lead-times.

Required Qualifications:
  Advanced customer service skills.
  Ability to multi-task
  Organized
  Geographical knowledge of service area or
 map reading skills
  Knowledge of industry is recommended but
 not required
  Computer skills
  High school diploma or general education
 degree (GED)
  Two years related experience and/or training
 in customer service, dispatching or project
 management or equivalent combination of
 education and experience

Desired Qualifications:
  Working Knowledge of HVAC Industry
  3+ years dispatching experience
  Advanced level skills using Microsoft Office products

 Daily Duties:
  Dispatch Service Technicians to service calls
  Schedule and coordinate service calls
  Maintain Global Edge Dispatch Schedule
  Debrief technicians after each service call
  Forecast workload for 2-3 days out
  Follow-up daily on customer return calls
  Contact customers to confirm scheduled calls
  Maintain customer demographic files in Global Edge
  Maintain Live Excel Dispatch Board
  Update service database from service ticket
  Respond to all nightly phone messages
  Contact technicians/warehouse personnel for
     early/evening scheduled calls
  Coordinate with warehouse associate re:
     parts ordering/receiving for scheduled jobs
  Maintain service quote log
  Verify/maintain customer portals
  Other duties as assigned
  Take incoming customer calls as needed
  Verify phones transferred to on-call tech
  Check emails regularly

Employee Benefits Include (but not limited to):

• Top pay for experience
• Full benefit package including medical, vision, and dental insurance
• Paid vacation, sick days and holidays
• 401(k) retirement savings plan

Tech-24 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
 
 For more information about Tech-24 and our career opportunities visit www.mytech24.com