Information Technology - Epic Analyst - Full Time

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for.

What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you!

Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

Position Summary

The EPIC Analyst serves as the primary support contact for assigned Epic application(s) during implementation and ongoing operations. This role coordinates application-level decisions, workflow design, system build, testing, optimization, and issue resolution. The Application Analyst works closely with project leadership, Epic representatives, operational stakeholders, and cross-functional application teams to ensure the system supports organizational workflows, business needs, and project timelines within an integrated Epic environment.

Primary Responsibilities

• Serve as the primary support contact for assigned Epic application end users.
• Coordinate and resolve application-specific and cross-application issues during implementation and post go-live.
• Guide workflow design, system configuration, build, testing, validation, and optimization activities.
• Analyze technical and operational issues related to Epic software and develop effective solutions.
• Act as liaison between operational stakeholders and Epic implementation staff to ensure alignment between system design and business needs.
• Maintain regular communication with Epic representatives and participate in required project meetings and governance structures.
• Support change management efforts including system updates, enhancements, and user adoption activities.
• Participate in Epic training, certification requirements, and ongoing system education.
• Provide regular project status updates to leadership, including deliverables, milestones, risks, and budget considerations.
• Perform other duties as assigned to support the overall success of the department and organization.

Education & Experience

• Bachelor’s Degree in Healthcare Administration, Information Systems, Business, Clinical Discipline, or related field preferred; or equivalent work experience.
• Epic certification in assigned application(s) required within designated timeframe after hire.
• 2–4 years of experience in healthcare operations, clinical workflow, IT systems, or project coordination preferred.
• Experience supporting electronic health record systems or healthcare technology initiatives preferred.
• Familiarity with clinical, operational, or population health workflows within healthcare organizations preferred.

Skills & Competencies

• Strong understanding of healthcare workflows and operational processes.
• Ability to learn complex software systems and complete certification requirements.
• Excellent critical thinking and problem-solving skills.
• Strong interpersonal and communication skills with ability to collaborate across departments
• Demonstrated organizational skills and ability to manage multiple priorities and deadlines.
• High level of dependability, accountability, and initiative.
• Ability to adapt to changing project needs and timelines.
• Proficiency in Microsoft Office Suite and general technical aptitude.

Working Conditions

• Work is primarily performed in an office or healthcare setting and involves frequent collaboration with clinical, operational, and technical staff.
• The role involves continuous engagement and interaction with others and may involve occasional or frequent interruptions.
• Occasional travel may be required between organizational locations for meetings, training, or project support.
• The work environment reflects typical conditions found in a healthcare organization, including exposure to clinical and administrative workflows.
• There is potential exposure to common medical practice conditions, including communicable diseases, bodily fluids, and chemical substances when present in clinical areas.
• Physical demands include walking, bending, reaching, lifting up to 20 pounds, stooping, assisting patients, and prolonged periods of sitting.
• The position may also involve occasional stress due to multiple responsibilities and competing priorities.

Disclaimer

This job description outlines the general nature and responsibilities of the role and is not an exhaustive list of duties or requirements. Responsibilities may evolve based on organizational needs. Employment is contingent upon successful completion of a background check, drug screening, and compliance with health and immunization requirements (if applicable). This position requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract. We are an Equal Opportunity Employer and do not discriminate based on any protected characteristic.