Information Technology - IT Support Specialist I - Full Time

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for.

What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you!

Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

Position Summary

The IT Support Specialist I provides frontline technical assistance and support for computer systems, hardware, software, networks, and related technologies. This role serves as the primary point of contact for user support needs, including troubleshooting, resolving helpdesk tickets, and maintaining accurate documentation. The Specialist ensures timely resolution of user issues, supports routine maintenance activities, and assists with basic systems administration tasks under the direction of senior IT personnel. Strong communication, customer service, and problem‑solving abilities are essential to success in this position.

Primary Responsibilities

• Respond to user support requests via phone, email, chat, or in person with professionalism and a customer‑focused approach.
• Diagnose and resolve basic hardware, software, and application issues on workstations, laptops, mobile devices, and peripherals.
• Perform routine hardware repairs or coordinate vendor service when needed.
• Troubleshoot connectivity issues such as Wi‑Fi, wired network access, and VPN access.
• Install, configure, and update operating systems, approved software, and security patches following IT procedures.
• Assist with user account creation, password resets, and basic access management tasks.
• Complete routine preventive maintenance, including system performance checks and workstation upkeep.
• Maintain accurate documentation of issues, resolutions, inventory, and user instructions.
• Escalate complex issues to senior team members in a timely manner.
• Assist in IT projects such as device rollouts and software updates as assigned.
• Provide on‑call or after‑hours support on a rotating basis as required.
• Perform other duties as assigned to support the overall success of the department and organization.

Education & Experience

• High School diploma or equivalent required; Associate degree in Information Technology or related field preferred.
• CompTIA A+ certification strongly preferred.
• 1–2 years of experience in helpdesk or technical support roles preferred.
• Experience with ticketing and remote support tools preferred.

Skills & Competencies

• Basic proficiency in Windows and macOS operating systems.
• Foundational understanding of networking (TCP/IP, DNS, DHCP).
• Familiarity with Microsoft 365 applications and user support.
• Strong troubleshooting skills and attention to detail.
• Ability to communicate technical concepts clearly to non‑technical users.
• Ability to work efficiently in a fast‑paced, multi‑tasking environment.
• Excellent interpersonal skills and a commitment to high‑quality customer service.
• Ability to lift and move equipment up to 30 pounds; manual dexterity required for hardware tasks.

Working Conditions

• Work is performed in an office or clinical environment with frequent interaction with staff.
• May involve sitting for extended periods, walking between work areas, bending, reaching, and lifting equipment.
• Exposure to typical office and technology‑related equipment.
• Occasional interruptions and competing priorities should be expected.
• May require occasional work outside regular business hours to support system needs or urgent issues.

Disclaimer (do not edit)

This job description outlines the general nature and responsibilities of the role and is not an exhaustive list of duties or requirements. Responsibilities may evolve based on organizational needs. Employment is contingent upon successful completion of a background check, drug screening, and compliance with health and immunization requirements (if applicable). This position requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract. We are an Equal Opportunity Employer and do not discriminate based on any protected characteristic.