Member Service Representative/Teller

Duties and Responsibilities include but are not limited to the following:   

• Serve as a primary Member Service Representative (MSR).   
  • Meet member needs by maintaining appropriate knowledge of all company products and services.   
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.  
  • Determine acceptability of negotiable items place holds on deposited funds when appropriate.  
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.  
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.   
  • Strive to balance cash drawer each day.  
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.  
  • Assist with processing night drop.   
  • Assist in balancing branch cash machines.   
  • Assist members in accessing safe deposit boxes.  
  • Answer member telephone inquiries.    
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.  
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.   
• Complete all required compliance training.   
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.  
• Prepare all daily work items for transfer to the appropriate departments.   

Qualifications:   

• Must have a HS diploma or GED and be at least 18 years of age.   
• Must be able to work a flexible schedule and travel to other office locations when needed.   
• Must be able to stand for long periods of time and do some heavy lifting.   
• Must have 1-2 years of cash handling experience.   
• Banking experience preferred.   

Benefits and Compensation:

• Bonus and incentive opportunities 
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.