Service Advisor/ASM

Job DetailsJob Location: Murfreesboro Hyundai - Murfreesboro, TN 37130Salary Range: $80,000.00 - $100,000.00Job Shift: Open to Closing$80k-$100k+ Yearly Earning Potential for Top Performers ✅ Flexible 5-Day Work Week ✅ Yearly Accrued Paid Time Off ✅ Manufacturer Performance Incentives & Bonuses ✅ Company-Paid Training & Career Development ✅ Clear Internal Advancement Opportunities ✅ Join an Award-Winning, High-Volume Service Department   Murfreesboro Hyundai, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.   Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.   Why choose Murfreesboro Hyundai and Hudson Automotive Group?   ✔ $80,000 - $100,000+ Annual Earning Potential for Top Performers ✔ Additional Manufacturer Incentives & Performance Bonuses ✔ Company-Paid Training & Professional Development ✔ Clearly Defined Career Advancement Opportunities ✔ Promote-From-Within Culture ✔ Flexible 5-Day Work Week ✔ Yearly Accrued Paid Time Off ✔ Established Customer Base & High-Volume Service Department ✔ Leadership Team Committed to Your Success   Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k with match Paid Vacation/Holidays Accrued PTO Employee development through training and advancement opportunities Employee discounts on products & services Balanced work schedule Qualifications: Previous customer service experience required Previous automotive service advising or sales experience preferred Proven ability to deliver an outstanding customer experience Strong communication, organization, and multitasking skills Customer Relationship Management (CRM) software experience preferred Strong emotional intelligence and conflict-resolution skills Positive attitude with a desire to learn and grow Ability to thrive in a fast-paced, team-oriented environment Responsibilities include: Greet customers promptly and professionally Accurately identify customer concerns and document repair requests Schedule service appointments and manage repair orders Communicate repair recommendations and maintenance needs clearly and confidently Review technician findings, including Digital/Video Multi-Point Inspection results, with customers Provide accurate repair estimates and timelines Coordinate with technicians and the parts department to ensure efficient repairs Maintain consistent communication throughout the repair process Deliver an exceptional customer experience from vehicle drop-off through delivery Build lasting customer relationships that encourage repeat business and referrals   Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #T1 Qualifications