HCVR Game Technician 1 (Full Time; Varied Shift)

 Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:                          Game Technician I

DEPARTMENT:                                Games Performance

GRADE/FLSA STATUS:              H11—Non-Exempt

BADGE TYPE/COLOR:                 Key--Blue

REPORTS TO:                                  Supervisor, Games Performance, DR Game Performance Supervisor

SUPERVISES:                                    N/A

JOB SUMMARY:

This is an entry level position that provides service to internal and external guest while ensuring gaming devices receive maintenance, repairs, perform projects, and test gaming equipment in a timely manner to ensure maximum opportunity of availability.   

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• Conduct preventative maintenance on gaming devices

• Maintain a sense of urgency in responding to calls over the radio

• Take initiative to provide internal and external service to guest, coworkers and supervisors

• Conduct manufacturers I/O tests

• Observe repairs conducted by higher Level Game Technicians

• Invoke service recovery 

• Perform ticket in/out, and multi-denomination testing on gaming devices in accordance with internal controls

• Translate and explain game recall, pay tables and logs   

• Isolate and diagnose repairs on gaming devices, sub-component, and related equipment

• Install, convert and move gaming devices

• Posses the ability to work in a individual, or team environment 

• Maintain technical brand certification (yearly)

• Demonstrate high levels of required service skills on a consistent basis

• Delight our guests with outstanding service

• Adhere to regulatory internal controls, departmental, and company policies/procedures in an ethical manner 

MINIMUM QUALIFICATIONS:

• High school diploma or GED required

• One-year electronics Training, Certification, Technical School or experience preferred

• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years preferred

• Must demonstrate the following essential knowledge and skills:

• Basic electronics knowledge

• Use of hand tools

• Willingness to learn

• Excellent attendance record in previous positions

• Attention to detail

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

• Neat, professional appearance with excellent personal hygiene

• Follow written and oral communications

• Utilize computer skill such as EM320 and Citrix

• Use multi-meter (AC/DC and continuity test)

• *Use of manufacturers test equipment

*Not required at time of hire for Level I; may be learned during probationary period as agreed upon at time of hire.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in mentally and physically stressful situations

• Must be able to lift 300 pounds using a dolly

• Must be able to lift 100 pounds with team lifting

• Must be able to lift 50 pounds manually

• Must be able to maneuver to all areas of casino

• Must be able to stoop, bend, reach, kneel, twist, crawl and grip items

• Must be able to be on feet for long periods of time

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak, and understand English

• Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including secondhand smoke

• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary.     3.20.23