HCVR Housekeeping Quality Assurance (Full Time; Day Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:                          Housekeeping Quality Assurance

DIVISION:                                           Hotel

DEPARTMENT:                                Hotel Housekeeping

GRADE/FLSA STATUS:              H12 - Non-Exempt

BADGE TYPE/COLOR:                 Work Permit - Peach                                          

REPORTS TO:                                  Shift Supervisor, Housekeeping; Dual Rate Supervisor, Housekeeping

SUPERVISES:                                    NA 

JOB SUMMARY:                               

Your role is crucial in maintaining the high standards of our hotel. You will be responsible for inspecting the quality of work performed by Hotel Housekeeping Team Members, and ensuring it meets the standards set by the Hotel Housekeeping Management. 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for leading, examining, and inspecting the quality of work performed by assigned personnel, ensuring that all rooms meet Hotel Housekeeping Management safety, cleanliness, and productivity standards

• Perform the duties of both the Room Attendant and Houseperson as needed and serve as a role model

• Assist the Shift Supervisor by recommending strategies for the day-to-day supervision of Room Attendants and Housepersons

• Support the team by assigning daily tasks, maintaining cleanliness standards, and supervising their performance. Provide timely feedback and develop Team Members with a consistent, approachable demeanor, clearly articulating expectations. Offer direction and support to ensure Team Members achieve departmental goals and effectively complete housekeeping tasks

• Demonstrate high levels of guest service skills consistently and delight our guests with outstanding resort-level service

• Adhere to all regulatory, company, and department policies and procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required

• One year of experience in housekeeping is required

• Must demonstrate the following essential knowledge and skills:

• Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skills 

• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart device

• Must be a self-starter; must work without close supervision, and possess an ability to handle multiple priorities in a fast-paced environment

• Neat, professional appearance with excellent personal hygiene

• *Knowledge of hotel and housekeeping computer systems and programs

         *Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist, grip items, work in small, shared office spaces, and walk and stand for long periods

• Must be able to respond to visual and aural cues and read, write, speak, and understand English

• Must be able to lift up to 50 pounds and carry 5 pounds

• Must be able to work around dogs/pets

• Must be able to work with various chemicals

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary.     10.24.24